Select a Group Seat

General Information

Complimentary Group Seat Selection

Group Seat Block

A group seat block is created for every group booking on eligible Qantas flights^*. Travel agents can pre-seat group passengers within this allocated group block for free, through the Qantas Group Travel website up to four days prior to departure of the first flight in a booking.

At four days prior to departure, if seating is not pre-allocated, an automated process will allocate passengers to seats in no particular order within the dedicated block.

No Group Seat Block

A group seat block can be removed via the Qantas Group Travel website if the passengers do not wish to be co-located.

If no seat block exists within a booking, group passengers are pre-seated manually (and according to their Frequent Flyer profile where available) by the airports at check in.

Seat selection cannot be guaranteed as seats may need to be changed for operational, safety or security reasons, even after boarding the aircraft.

Payments and Refunds

Payments

Payment through agent issued EMD or the customer's credit card, is required for Seat Selection.

These fees should be charged per person, per through fare sector. One single payment is required for all seating requests processed at the time.

Seating requests must be received, allocated and paid for no later than four days prior to departure of the first flight.

Refunds

If your customer's seat is changed by Qantas for operational, safety or security reasons or you are affected by a flight disruption, you may apply for a refund after departure by contacting the Qantas Group Sales Team.

Refunds can only be requested after departure of the affected flight. Refund requests must be lodged no later than 3 months after the affected flight. Please ensure you include the full details and reason for the refund request to Qantas Group Travel.

Seat selection cannot be guaranteed as seats may need to be changed for operational, safety or security reasons, even after boarding the aircraft.