Unlock more with Qantas Premium NDC

Qantas Premium NDC (PNDC) provides access to the largest range of Qantas’ indirect content, with no surcharge on tickets, regardless of a travel agent’s Technology Partner*.

From 1 July 2025, agents will have multiple ways to access Qantas content, including surcharge-free options and varying ticket surcharges depending on your chosen booking channel, with Premium NDC being our most comprehensive offering. Premium NDC provides agents with access to better pricing and the widest range of Qantas NDC content, with no surcharge on Qantas NDC bookings, regardless of your Technology Partner.

Qantas NDC is our new distribution model for travel agents, offering an enhanced booking and servicing experience that goes beyond the capabilities of traditional systems. This new model reinforces our commitment to transforming the retailing and servicing capabilities for our agency partners and meeting the evolving needs of our shared customers.

Key benefits of NDC bookings made in Premium NDC

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No Qantas distribution surcharges for agent bookings

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Lower domestic fares than Standard NDC

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Free selection of standard seats on Qantas-ticketed flights for Bronze Frequent Flyers

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Access to all published NDC sale fares compared to Standard NDC

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Access to Premium NDC

Access to Premium NDC is based on criteria, including:

Agent having a commercial agreement with Qantas

Agent adhering to Qantas’ compliance framework and Standard Agency Terms and Conditions

Agent meeting Qantas’ Minimum Servicing and Brand Requirements

Your local Qantas Account Manager will reach out to discuss PNDC access. If you don't have a local Qantas Account Manager, please contact your regional team for further assistance.

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* Surcharge amounts are correct as at 27 November 2024. Surcharges may not apply on specific routes including the Qantas and Emirates joint business routes between Australia and New Zealand, as well as between Australia/New Zealand and destinations in the UK, Europe, North Africa, the Middle East, Thailand, and Singapore. Subject to change. POS ROW surcharges may also be subject to government and regulatory approvals.

** Access to Premium NDC may be subject to reaching an agreement with your technology partner. Premium NDC is not available in China.

Frequently asked questions

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What is Qantas Premium NDC?

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Qantas Premium NDC provides the most extensive range of Qantas indirect content through NDC with no Qantas imposed distribution fee or surcharge, regardless of your Technology Partner.

With Premium NDC, you'll have access to more fares and better pricing for your customers than Standard NDC, including lower domestic fares vs standard NDC and all published NDC sale fares.

How do I get access to Qantas Premium NDC?

Your local Qantas Account Manager will reach out to discuss PNDC access. If you don't have a local Qantas Account Manager, please contact your regional team for further assistance.

Access to Premium NDC will be by invitation only, ensuring participating agents uphold Qantas’ standards. Invitations will be extended based on criteria, including:

Agent having a commercial agreement with Qantas or Agent’s Qantas sales performance

Agent adhering to Qantas’ compliance framework and Standard Agency Terms and Conditions

Agent meeting Qantas’ Minimum Servicing and Brand Requirements

An agent’s ability to access Premium NDC may also be subject to entering into an agreement with their preferred Certified Technology Partners (GDS or otherwise).

We encourage you to reach out to your Technology Partner or GDS to understand options to access PNDC content and its benefits.

Express Your Interest in Accessing Qantas Premium NDC

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Agents interested in accessing Qantas Premium NDC can express their interest through their Qantas Account Manager or local team.

When will the PNDC invitation be received?

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Your agency's PNDC invitation will be subject to your acceptance into the channel. You'll need to log in using your email, accept Terms and Conditions, and confirm your acceptance.

Once you receive the official invite, all the details needed to get started will be provided.

How can I check the status of the PNDC Invitation?

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You can check the PNDC invitation status by logging in as a Manager through your Qantas Agency Connect (QAC) My Agency Profile.

The status shown on the Premium NDC tab on My Agency Profile will be:

Accepted: The invitation has been accepted by the Agency
Active: The Agency is now part of Qantas Premium NDC
Pending: Awaiting confirmation from your certified Technology Partner
Rejected: Certified Technology Partner has rejected the agency to be part of the Qantas Premium NDC
Disable: Certified Technology Partner is disabling Qantas Premium NDC Content for this agency. Agency will continue to be part of Qantas Premium NDC until disabled.
Inactive: The agency is no longer part of Qantas Premium NDC

If I am participating in Premium NDC and my Technology Partner is connected to Qantas NDC, will my agency have access to all PNDC content and offers?

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This depends on the capability of your Technology Partner. Your Technology Partner may not yet have developed the capability to distribute all offers made available via the Qantas Premium NDC channel. Your Technology Partner may also choose not to develop their system to distribute some offers. Qantas encourages travel agencies to engage with their Technology Partners to understand if and when new offers made available in the PNDC will be available to your travel agency.

If I use a GDS, how will I know when I am receiving an PNDC offer from Qantas?

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PNDC offers will appear without a Qantas distribution surcharge in your GDS. Qantas encourages travel agencies to engage with your GDS to understand how NDC offers will be displayed.

Can I get access to special price offers for my Qantas Frequent Flyer customer if I only provide another airline's loyalty number at the time of shopping?

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No, currently special price offers for Qantas Frequent Flyers are only available to Qantas Frequent Flyer members, however you will still have access to other offers relevant to your customer's journey.

I ticket through a consolidator, but they do not have PNDC access. What should I do?

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PNDC content is made available at a booking agent level. If your agency is accepted into PNDC, then you will be able to receive PNDC offers.

How do I get support for a Qantas Premium NDC booking?

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Travel agents may require support with their Qantas bookings from time to time and to assist you with this, your first point of contact should always be your Technology Partner.

Will the lower pricing on Australian domestic fares in PNDC also be available on qantas.com?

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This lower pricing initiative is for Domestic Australia fares made available in indirect booking systems only for our Agency Partners who access PNDC when compared to Standard NDC. Qantas.com is a separate channel and has a separate pricing strategy.

What happens if my agency does not have access to Qantas Premium NDC content?

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Qantas has been working with our Technology Partners over the past few years to ensure that your agency has the opportunity to access Qantas Premium NDC content.

If your agency is not currently accessing Qantas Premium NDC content, you and your customers will not benefit from Qantas' largest range of indirect content and may be required to pay a surcharge on bookings (depending on your choice of Technology Partner).