Blind or Vision Impaired Passengers
These requests are available on bookings made via your Technology Partner connected to the Qantas Distribution Platform and other technology systems.
Please refer to the relevant policy if travel includes travelling with a Service Dog.
On this page
General Information
At the Airport
Kerbside assistance can be provided at Australian domestic terminals, subject to the availability of staff. Your customer will need to be accompanied by someone who can advise staff assistance is required.
A Meet and Assist Service is available for guidance to and from the aircraft gate. Other requests including assistance with flight connections and the transfer of baggage can also be added to your customer's booking.
In-flight
Your customer will be asked to board prior to other passengers and will be given an individual safety briefing. Safety cards are provided in Braille format on most flights and will be given to your customer after their safety briefing.
If your customer uses a walking cane/frame, this can be carried in the cabin if it can be accommodated in the overhead lockers or other storage space. If not, the device will be stowed in the aircraft hold and your customer will be offered wheelchair assistance or a people mover to and from the gate.
Exit row seating cannot be assigned due to safety regulations.
Cabin crew are available to read the in-flight menu prior to the meal service and, if requested, explain where the food is placed on the tray to your customer.
Your Customer's Booking
Please refer to your Technology Partner for any additional information regarding blind or vision impaired passenger requests via the Qantas Distribution Platform.
Alternatively, please use the example entry formats below.
Formats for Amadeus
SRBLND-WITH ESCORT/P1
Formats for Travelport - Galileo
SI.BLND-WITH ESCORT/P1
Formats for Sabre
3BLND/WITH ESCORT-1.1
Formats for Travelport - Worldspan
3SAN1.1BLND-WITH ESCORT