Contact Us

Get in touch with our team so we can assist you in resolving your customer's query.
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Qantas Department
Contact
Operating Hours
Qantas Agency Connect
+44 207 660 1938
Monday to Friday
0900 - 1715
Qantas Group Travel
qantasgrouptravel.com
Monday to Friday
0900 – 1700
Qantas Contact Centres
+44 0845 7747 767 or +44 0800 964 432 (Toll free)

24hrs – 7 days a week

For our overseas offices refer to Qantas Contacts

Qantas Frequent Flyer
0845 7747 100
N/A
Customer Specific Needs Team

View Specific Needs Helpline

For medical clearance requirements submit Qantas Group Medical Travel Clearance Form online

specialhandling@qantas.com.au

0700 - 2200 AEST/AEDT
7 days a week
Flight status

0845 7747 767 or

0800 964 432 Toll free

View flight status online

24hrs - 7 days a week
Qantas Audit Queries
europeadmacm@qantas.com.au

Monday to Friday

0900 - 1715

Qantas Refunds
europerefunds@qantas.com.au
Monday to Friday
0900 - 1715
Customer Care
Submit a Customer Care Form on behalf of your customer
N/A