Deaf or Hearing Impaired Passengers

These requests are available on bookings made via your Technology Partner connected to the Qantas Distribution Platform and other technology systems.

Please refer to the relevant policy if travel includes travelling with a Service Dog

If your customer wishes to contact Qantas directly, please see the details for the National Relay Service which is available 24hrs per day.

General Information

Airport and In-flight Assistance

To allow Qantas to communicate effectively with your customer, please include their communication preference such as lip reading, using a pen and paper, or to speak louder in their booking.

At the Airport

• Kerbside assistance can be provided at Australian domestic terminals, subject to the availability of staff. Your customer will need to be accompanied by someone who can advise staff assistance is required.
• Signage will be visible to indicate where Hearing Loops are available in the terminal and Qantas Lounges.
• At your customer's request, airport staff can assist with flight connections and the transfer of baggage.

In-flight

Customers are not required to notify Qantas if they are taking hearing aids, special headsets for use with the in-flight entertainment system, audio receivers, or other battery operated assistive listening devices that do not require aircraft power on-board. For more information on assistance available inflight, please refer to Help for deaf or hearing impaired passengers | Qantas

Exit row seating is unable to be assigned unless your customer's hearing is corrected by use of a hearing aid/device in order to assist and respond to crew instructions in the event of an emergency.

If your customer would prefer their own headset, a two-pronged jack is required to connect to Qantas' AVOD in-flight entertainment system. A one-pronged jack is required to use the Qantas provided iPads on eligible flights.

Your Customer's Booking

Please refer to your Technology Partner for any additional information regarding deaf or hearing impaired passenger requests via the Qantas Distribution Platform.

Alternatively, please use the example entry formats below.

Formats for Amadeus

Formats for Travelport - Galileo

Formats for Sabre

Formats for Travelport - Worldspan

Formats for Travelsky