Select a Seat

Qantas Complimentary Seat Selection

Seat Selection is complimentary when:

• travelling on any Qantas operated domestic service
• travelling internationally in Economy on a Saver (in S/L/V/M/K classes) or Flex (in H/B/Y classes) Fare
• travelling internationally in First, Business or Premium Economy
• travelling internationally as a Platinum One, Platinum, Gold or Silver Frequent Flyers or equivalent oneworld or Emirates Skywards Frequent Flyer,
• travelling internationally as a Bronze Qantas Frequent Flyer on any Qantas operated flight when the itinerary originates in Australia and when booked direct with Qantas
• travelling on an Economy Classic Flight Reward, or
• on the same booking and travelling with any of the above-mentioned travellers.

Disclaimer: Where customers select seats free of charge during check-in (available online from 24 hours before departure), or do not select their seat at all, our airport staff will endeavour to accommodate parties travelling together if seats are available.

Note: Fees are published here in AUD but price in local currency dependent on country of point of sale.

Seat Selection Fee

Seat Selection fees apply for customers who are Bronze or non Qantas Frequent Flyers travelling on International Economy Sales Fares in N/Q/O/E classes who have not booked direct with Qantas.

There is no fee for Seat Selection on Australian domestic flights.

The Seat Selection fee differs by route with prices lower for QF Direct and QF NDC than when booked though EDIFACT. Seat Selection fees are available via your Technology Partner and GDS.

Ensure your customers take their seat receipt (for purchased seats), boarding pass and Qantas booking reference with them to the airport. Seat selection cannot be guaranteed as seats may need to be changed for operational, safety or security reasons, even after boarding the aircraft.

Forward Seating

Forward seating (previously Preferred seating) gives Silver, Bronze and non-Frequent Flyer members the option to purchase seats towards the front of the economy cabin.

The cost of Forward seating differs by route with prices lower for QF Direct and QF NDC than when booked though EDIFACT. Forward Seating fees are available via your Technology Partner and GDS.

Economy Plus

Economy Plus gives customers more choice with extra legroom seating, priority boarding and priority access to overhead baggage space and is available on A321XLR, A220 and selected B737 aircraft which operate on flights across Australia, and to short haul international destinations including New Zealand, the Pacific Islands and Bali.

The cost of Economy Plus seating will vary with prices lower for QF Direct and QF NDC than when booked though EDIFACT.

Note: Aircraft without Qantas Economy Plus will have an expanded Forward seat offering in the front half of cabin

Seat with Bassinet

Customers travelling with an infant can confirm a seat with bassinet in advance of travel. A limited number of bassinets are available on international routes operated by Qantas B787, A380 and A330 aircraft. There is no charge for customers travelling internationally in First, Business or Premium Economy. Seats with bassinet are not available on domestic and regional routes.

The cost of Bassinet seating (International Economy class) differs by route with prices lower for QF Direct and QF NDC than when booked though EDIFACT.

The charge includes the seat with bassinet only. A cost may apply for any adjacent seats booked. Seat Selection fees are available via your Technology Partner and GDS.

Seats with bassinet can be requested at check-in free of charge subject to availability.

Neighbour Free

Neighbour Free gives economy customers the opportunity to enjoy more space throughout their flight.by reserving the free seat next to them and is currently available on selected Australian domestic and international routes.

Customers can check their eligibility for Neighbour Free by submitting their booking reference and last name via the Neighbour Free widget on qantas.com. Neighbour Free can be requested from 48 hours before the scheduled flight departure until up to 1 hour before departure for Australian domestic flights and 2 hours for international flights.

Further Information:

• No servicing is required by the travel agent.
• Availability is limited so advise your customer to book early.
• Costs vary for each route.
• Once booked, the Neighbour Free seat can be identified in the booking as SSR SBLK NFS 28B (seat number)
• Neighbour Free seats cannot be used for infant seating, carry-on baggage or musical instruments.
• If voluntary or involuntary changes to the selected seat after purchase result in the neighbour free being forfeited, the customer is eligible for a refund,
• Refer to the full terms and conditions for more information.

Payments, Changes and Refunds

Customers may change their seat request up to 24 hours prior to scheduled departure, provided they have not checked in.

Seat Selection Payments Made Through Manage Booking

Payment by credit card for Seat Selection can be made through Manage Booking, once your customer's ticket has been issued.

If your customer's seat is changed by Qantas for operational, safety or security reasons or they are affected by a flight disruption, you may apply for a refund after departure by completing the refund form.

Refunds can only be requested after departure of the affected flight. Refund requests must be lodged no later than 3 months after the affected flight.

Seat Selection Payment Made Through Your Technology Partner

Payment through an EMD is required for Seat Selection with a fee.

When changes to seat selection are made, where possible, Qantas Agency Connect will reassociate the travel agent issued EMD to the new flight, provided the city pairs and seat charge are the same.

Australian and New Zealand travel agents can process via the Reassociating EMD Service Request.

If your customer's seat is changed by Qantas for operational, safety or security reasons or your customer is affected by a flight disruption, you may apply for a refund once travel is completed through BSPlink.

For voluntary changes where the cost of the seat selection is different, you should issue a new EMD and refund the original through BSPlink / ARC. The reason for the refund, and details of the new and original EMDs must be included in the refund application.