Qantas Agency Connect FAQs
On this page
General information
1. What is Qantas Agency Connect?
Qantas Agency Connect has been designed to support our agency partners. It provides you with knowledge, information and service to support your customers.
Qantas Agency Connect enables you to:
- Find information fast – all the Qantas policies and guidelines you need in one place.
- Manage bookings with easer – service your customers online through Manage Booking.
- Sell Qantas with confidence -dedicated product and network guides to make you a Qantas expert.
- Stay connected with Agency News – the destination for all our latest industry news updates including Commercial Alerts.
- Help service your customers with access 24/7 – log your service requests online to save time.
2. What is required to access Qantas Agency Connect?
To access all features of Qantas Agency Connect, your Agency Manager needs to register your agency using your IATA, TIDS or ARC number.
Supporting your agency
3. How can I learn more about Qantas Agency Connect?
For support using our website, please visit the Qantas Learning Hub and complete the learning bites created for a range of services we offer online.
4. What other support options are available when using Qantas Agency Connect?
The Qantas Agency Connect Team is here to guide your agency team members in using our online services for the first time. Visit our support section for details.
You'll also be able to request navigation support via webchat available from 0800 – 2000 AEDST Monday to Friday.
Registering for Qantas Agency Connect
5. Why does my agency need to register to access the Qantas Agency Connect?
To access all features of Qantas Agency Connect, your agency and members must be registered to Qantas Gateway.
If you are accessing Qantas Agency Connect from Australia, New Zealand, Canada, United Kingdom or United States, your agency team members and managers will also gain access to our Service Requests – available 24/7.
Important Information for Agency's receiving a TIDS number
Your agency/office administrator must register your agency to Gateway. Individual agents must also register to Gateway to access Qantas Agency Connect.
6. Within my agency, who should register to access Qantas Agency Connect?
Your agency/office administrator must register your agency to Gateway. Individual agents must also register to Gateway to access Qantas Agency Connect.
7. How does my agency register to access Qantas Agency Connect?
To access Qantas Agency Connect (QAC), your agency must first be registered in Qantas Gateway by an authorised administrator.
The registration steps for Qantas Gateway can be found in the Qantas Gateway How To Guide
8. How do I gain to access Qantas Agency Connect?
Access as an individual user depends on whether your agency is already registered:
If your agency is already registered:
- Go to Qantas Gateway and click “Register Now”
- Enter your agency’s IATA, TIDS, or ARC number and complete your registration
- Submit your request for access to your agency
- Your administrator or manager must approve your request
If your agency is not yet registered:
You must ask your agency administrator to complete the agency registration first before you can request access. The registration steps for Qantas Gateway can be found in the Qantas Gateway How To Guide
9. My agency has multiple IATA, TIDS or ARC numbers, do I need to register them separately for Qantas Agency Connect?
Yes – all IATA, TIDS and ARC numbers are required to be registered separately to access to Qantas Agency Connect. This will allow you to manage your agency details as well as providing your agency team members access to service requests in the Australian and New Zealand markets.
10. What if my agency does not have an IATA, TIDS or ARC number?
All agencies need a valid IATA, TIDS or ARC number to access the features of Qantas Agency Connect. Additional benefits of having an IATA, TIDS or ARC include access to the Group Travel website, sales communications and training through the Qantas Learning Hub in available countries.
IATA, TIDS and ARC numbers are a unique code identifying your agency globally. By obtaining a number, your bookings will be serviced and recognised by industry suppliers including airlines, hotels, car hire companies etc.
11. How does my agency obtain an IATA, TIDS or ARC number?
Your agency can apply for an IATA, TIDS or ARC number through the relevant organisation.