Duplicate Booking Process
Duplicate bookings can be made for many different reasons including:
- Customers booking the same journey through different agencies
- Different consultants in the one agency booking the same journey for the same customers
- The same flight segment booked several times within a booking
- Multiple alternate flight routes and dates booked within a single booking
Duplicate bookings can lead to a reduction in seat availability for other customers, and an increase in unnecessary waitlists.
On this page
General Information
How Does Qantas Identify a Duplicate Booking?
Qantas uses set criteria to compare details across possible duplicate bookings. These include:
- Passenger Names
- Contacts
- Itinerary
- Travel Agent IATA/TIDS number
- Pseudo City Code
- Point of Sale
- Frequent Flyer number
How Will I be Notified if I Have a Duplicate Booking?
An automated check will warn you of a suspected 'DUPE' and bookings may be at risk of automatic cancellation, if not corrected.
Your Customer's Booking
Unticketed Duplicate Booking Check
When duplicate bookings exist, a warning message is sent to the 'oldest' booking or the flight booking that does not have a ticket number, to advise there is a possible duplicate.
Example Warning Message
PAX HOLDS DUPE QF BKGING WITH ANOTHER AGT
ADVISE PSGR TO CANCEL DUPE QF BKGINGS OR RISK AUTO XXL TO THIS PNR
What happens next?
- You need to take action on this warning message or risk automatic cancellation.
- The system will allow you between three business days and five calendar days after sending the warning message to make corrections or cancel.
- A check is performed to identify if the booking has been ticketed. If it has not been ticketed, the duplicate booking will be cancelled as per the original warning message.
Ticketed Duplicate Booking Check
If the 'oldest' booking has been ticketed and the duplicate booking hasn't been ticketed, the system will send a warning message to the unticketed booking.
Example Warning Message
PAX HOLDS DUPE QF BKGING WITH ANOTHER AGT
ADVISE PSGR TO CANCEL DUPE OR THIS BKG WILL BE XXLD
If the unticketed duplicate booking is not cancelled, the system will automatically cancel the booking as per the warning message.
If both bookings have ticket numbers the oldest booking will be cancelled.
Example Warning Message
CANCEL DUPE QF BOOKING YOUR OFFICE WITH RELOC XXXXXX OR RISK AUTO XXL TO PNR
Customers with the Same Name
If your customers share the same name, adding their middle name and eligible Frequent Flyer number to the booking will prevent a duplicate booking warning message.
If you receive a duplicate warning message for customers with the same name, contact your local Qantas support for assistance to prevent cancellation.