Add/retrieve PNR to/from Queue

In this article:

Introduction to Office Queues

The Qantas Distribution Platform portal offers a function called office queues which is accessible through the bottom left-hand side corner of the reservation screen. The office queues function allows you to manage PNRs with an ordered list of tasks to be performed or messages to be transmitted automatically or manually. The office queues function will show all bookings made by that Office ID and all Agency Managers and consultants authorised to access the portal, will be able to access these queues.

Access office queues

1. Locate the office queues function at the bottom left-hand side corner of the reservation screen (Image A below).

_{Image A: Queues and queue attributes depicted in the Office Queues screen.}

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Once accessed, please see the following attributes found on the office queues function:

Queue number: Each queue is assigned a specific number
Broom icon: Clicking the icon removes all bookings (PNRs) from the selected queue. Please be aware that once the PNR's have been removed from queue, you will not be able to identify why the booking was placed on your queue easily.
Note: Qantas highly recommends not using this functionality to ensure action is taken on each booking, as required
Queue name: Identifies the name of the selected queue
Count: Indicates the number of bookings within the selected queue
Folder icon: Clicking the icon opens a list (on the right-side) that will display all PNRs placed in the chosen queue

Queue numbers

Please see the queue number, feature and description below:

Yes

Not applicable

Default Queue Numbering

Number

Description

0 – General

PNRs that have been created and received confirmation for segments. (Departing beyond 24 hours)

1 – Confirmation

PNRs that have been created and received confirmation for segments. (Departing within 24 hours)

2 – Waitlist confirmation

This queue contains PNRs that have air segments confirmed from a waitlist. Action Code 'KL'

3 – Options

This queue contains PNRs that have an option element. PNRs without a date are placed on this queue on the current date. When the option element contains a date, PNRs are placed on queue on the specified date.

4 – Change of ownership

PNRs that have had the responsible office changed.
When a PNR is placed on queue 4 by the originating PCC, all control is handed over to the target PCC. The originating PCC will no longer be able to access the PNR unless it is transferred back via a subsequent queue placement.

5 – Change of ownership (originator access)

PNRs that have had the responsible office changed but still allows the PNR to be accessed by originator.
When a PNR is placed on queue 5 by the originating PCC, the originating PCC will still have access and some control over the PNR even after it has been retrieved and processed by the target PCC. The PNR is accessible by both PCCs after processing has completed on the target side.

6 – Non-air segment notification

PNRs are automatically placed on this queue when you receive a non-flight schedule change notification from an airline. This includes SSR-related notifications such as a seat change, change of gauge. Action Codes: TK, TL, NS, NU, SC, UN, US, UU.

7 – Schedule change

PNRs are automatically placed on this queue when you receive a schedule change from an airline. A schedule change occurs outside of 72 hours prior to travel. Action Codes: TK, TL, NO, NS, NU, PN, SC, UC, UN, US, UU.
You can download the Qantas Distribution Platform portal (PDF) linked at the bottom of the page

8 – Reserved for Ticketing

Group and Non-Group PNRs are placed on this Queue according to the information contained in the Ticketing element.

9 – Ticketing Time Limit (TTL) advisory

This is an advisory queue providing notification that the ticketing time limit is about to expire. Issue a ticket or the PNR will be cancelled.

10 - Duplicate PNR

Items in this queue are duplicate PNRs and will be cancelled.

11 – Ancillary service changes

PNRs are placed on this queue if any of the ancillary services have been cancelled or changed by the airline. An example is the cancellation of an ancillary due to missed time limits, etc.

12 – Expired time limit

This queue contains group and non-group PNRs with an expired time limit when a ticket has not been issued. Action Codes: HX, XK (TTL expired – booking cancelled).

15 – Non-schedule change air segment changes

As an optional alternative, if the agency prefers to only see true schedule change messages (ASC) in queue #7, PNRs can be placed in queue #15 if the updated air segments have any of the following action codes: TK, TL, NO, NS, NU, PN, SC, UC, UN, US, UU
You can download the Qantas Distribution Platform portal (PDF) linked at the bottom of the page

81 - Missing advanced passenger information system (APIS) advisory

PNRs that need modification due to APIS requirements.

83 - Reporting

This queue has been reserved for PNRs that need to be processed for reporting purposes.

89 - Requesting EMD Issuance

PNRs are automatically queue placed in this queue for the booked services requiring EMD issuance.

100 - Catch-All

If unable to determine the reason for the PNR to be queued, or it is none of the above, the PNR is placed in queue #100.

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Introduction to Office Queues

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View and Retrieve bookings from Queue

View specific queue: Click the open <Open Folder> icon for a specific queue (Image B below).

Select PNR to retrieve: The right panel displays the list of PNRs within that queue. Click the record number to open the corresponding PNR.

_{Image B: Viewing all Record Locators within a single queue via the 'Open Folder' icon.}

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View and Retrieve bookings from Queue

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Add PNR to Queue

To add the opened booking to a queue, you have two options:

Option 1: Open the PNR on the reservation screen and click the <Folder> icon at the top of the screen (Image C below).

_{Image C: Reservation Screen highlighting the 'Folder' icon used to file a record locator into a queue.}

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Option 2: Activate <On Queues> on the right hand-side of the left toolbar and click the (+) symbol in the on-queue display, showing existing queues for this booking (Image D below).

_{Image D: Reservation Screen highlighting the 'Add to queue' icon within the 'On queues' item in the Toolbox (left panel).}

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Queue: Once the 'Add to Queue' section is displayed, (Image E below) you will need fill in the fields to add your booking to a queue:

_{Image E: Add to queue pop-up window.}

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Please see the below attributes to the 'Add to queue' section

Queue: Input the queue number the booking is being placed on. To know which number to use for any purpose.
Category: Enter the subcategory for the queue
Office ID: Enter the Office ID. Your own Office ID is provided and can be changed if transferring to another PCC (e.g., a consolidator's Pseudo City Code)
Date: Allows for date input i.e., the date the booking will appear on queue
Source: No entry needed – F1-Farelogix remains.
Submit: You can confirm your inputs by clicking the <Submit> button and you will then receive a confirmation message.