Commercial Policy for customers impacted by reduced USA schedules due to FAA directive
Updated: 14 November 2025
Affected destinations: USA domestic flights
Options for customers holding a Qantas (081) issued ticket:
Customer options:
- Rebook USA domestic sector/s to another flight with same origin and destination.
- If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
- Reissue with authority 412249 in endorsement box
- Change fee does not apply
- Additional fare/taxes do apply.
- All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.
Qantas NDC Call Out
Where the flight has been affected, the agent should reshop and select an alternative flight using waiver code 412249 and waiver type 'ChangeFee'. The Qantas NDC commercial policy workflow will automatically waiver the additional fare/taxes and change fee or the change fee only.
Please contact your Technology Partner if further assistance is required.
- Retain the value of the ticket in credit.
- New travel dates must be within ticket validity.
- Reissue with authority 412249 in endorsement box
- Change fee does not apply
- Additional fare/taxes do apply.
- If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
Qantas NDC Call Out
Where a ticket has been held in credit due to a commercial policy, you must create a new NDC booking then add the waiver code 412249 and waiver type 'Change Fee'. The commercial waiver workflow will automatically waive the change fee
Commercial Policy Conditions
- Flights no longer required must be cancelled prior to scheduled departure.
- All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel
- Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
- All other rules and conditions of the ticket remain unchanged.
- Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy).
For customers with unticketed bookings:
For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.
For customers with a Qantas Points Plus Pay bookings:
Qantas Points Plus Pay Bookings are entitled to the same options and conditions as listed above.
For customers on Frequent Flyer Classic Reward Tickets:
Qantas Classic Flight Reward tickets cannot be retained in credit. They can be changed or refunded. This must be done via Contact Centres.