QDP portal FAQs

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1. What is the Qantas Distribution Platform portal?

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The Qantas Distribution Platform portal is a web-based user interface that provides agents who may not access Qantas NDC content and offers via a Certified Technology Partner, with the ability to shop, book and service flights using the capabilities of the Qantas Distribution Platform.

2. Who is the technology provider for the Qantas Distribution Platform portal?

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The Qantas Distribution Platform portal is powered by Accelya using a product called NDC SPRK. The Qantas Distribution Platform portal is different from the other versions of SPRK currently in the market as Qantas uses NDC SPRK. SPRK is built to the NDC standard, offering a simplified process when it comes to booking and servicing NDC offers and bookings.

3. Who is Qantas Distribution Platform portal intended for?

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The portal is intended to provide travel agencies, who may not access Qantas NDC content via a Certified Technology Partner, with another option to access Qantas NDC content in a quick and easy way without technical set up or fees. It may not be an appropriate solution for travel agencies with complex technical requirements and customer needs.

4. Why has Qantas launched the Qantas Distribution Platform portal?

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Our agency partners currently access Qantas NDC content via our Certified Technology Partners, all of which have delivered, and are developing advanced NDC capabilities, to cater to a range of agency types and customer requirements. However, we acknowledge that access to Qantas NDC via a Certified Technology Partner may not be appropriate or possible for all agencies.

To ensure all our agency partners can access Qantas NDC content, and the great benefits NDC brings, we have launched the Qantas Distribution Platform portal as an alternate option.

5. What are the prerequisites for access to the Qantas Distribution Platform portal?

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To access the portal, a travel agency must be registered with Qantas Agency Connect, have a valid TIDS, IATA or ARC number.

6. What Terms and Conditions apply to Qantas Distribution Platform portal?

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The Qantas Distribution Platform portal's Terms and Conditions are available here. Review and agreement to Qantas Distribution Platform portal's Terms and Conditions is required to complete the registration application.

7. What content is available through the Qantas Distribution Platform portal?

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The Qantas Distribution Platform portal gives agents access to Qantas NDC content, including the ability to shop for Qantas NDC offers, create bookings, ticket and service flights and purchase ancillaries.

For more information on the capabilities delivered via the Qantas Distribution Platform portal, please visit the Capability Listing page.

9. Which countries will have access to the Qantas Distribution Platform portal?

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Travel agencies in countries that can already access Qantas NDC content will also be able to access the Qantas Distribution Platform portal. For more information on where the Qantas NDC content is available, please visit the global access to the Qantas NDC page.

10. What languages is the Qantas Distribution Platform portal available in?

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English, Arabic, French, German, Spanish, Portuguese, Italian, Chinese, Japanese, Korean, Russian and Ukrainian.

11. Can I continue to use my GDS or Certified Technology Partner systems as well as the Qantas Distribution Platform portal?

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Yes, you can access the Qantas Distribution Platform portal and other GDS' or Certified Technology Partner NDC systems at the same time.

12. Will Qantas pay base commission on bookings made via the portal?

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Yes, bookings made via the portal will earn the same current base commission as applicable to you in your point of sale.

13. My agency has a commercial agreement with Qantas. If my agency starts booking via the portal, will there be any impact on the agreement?

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Your Qantas Account Manager will reach out to inform you should there be any implications on your commercial arrangement. If you do not hear or have additional questions, please feel free to reach out to them directly.

14. My agency manages a corporate customer, can I book their travel via the portal? Will there be any implications to their corporate deal?

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All bookings can be facilitated via the Qantas Distribution Platform portal. However, bookings made via the portal will have limited reporting capabilities as there is no integration between the portal and your mid-back office systems. Please see the 'Reporting' FAQs or contact your Qantas Account Manager for more information.

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1. What booking capabilities can be performed via the Qantas Distribution Platform portal?

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The Qantas Distribution Platform portal will have all the capabilities delivered via Qantas NDC. These include:

• One-way, round trip and multi-stop bookings on Qantas and codeshare flights
• Ancillary products include additional paid baggage, free and paid seat selection, exit row and extra legroom seats, and carbon credit

For all of the capabilities available via the Qantas Distribution Platform portal, please visit the Qantas NDC Capability Listing page.

2. Can private IT and/or corporate fares be booked via the Qantas Distribution Platform portal?

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Yes, the Qantas Distribution Platform portal has the capability for agents to book and ticket private and corporate airfares.

As per the current process, if an agency acquires a new IATA, TIDS, ARC and or PCC they will need to contact their Qantas Account Manager to request for the private or corporate Fares to be made available in the Qantas Distribution Platform portal.

3. What types of itineraries are available?

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One-way, round trip and multi-city itineraries are available to book within the portal.

4. Are interline flights available?

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Booking interline flights will be available from mid-2024 once they have been made available via the Qantas NDC.

5. What is the maximum number of segments that can be booked via the portal?

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A maximum of six segments can be booked via the portal.

6. Is delayed ticketing supported?

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Yes, Qantas Distribution Platform portal supports a 'Book and Hold' functionality, allowing agents to make a booking and complete payment at a later stage. Please note, ticketing time limits still apply.

7. Will I be able to see a booking created in the portal in the GDS or Technology Partner that my agency uses?

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No. If the booking is made via the portal, you will only be able to retrieve the booking via the portal.

8. What payment methods are available in the Qantas Distribution Platform portal?

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The portal offers the following payment methods:

• BSP cash
• Credit card (via BSP)
• IATA EasyPay

The payment methods accepted within Qantas NDC for each point of sale or market are also accepted via the portal. Please refer to the Qantas Standard Agency Agreements or Qantas Payment policy.

9. What currencies are available Qantas Distribution Platform portal?

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The currency shown within Qantas Distribution Platform portal is determined by the BSP market that your agency is registered in. Point of sale and reporting currency will be automatically assigned during the registration process. Please note, it is not possible to change the currency once a booking has been made, or during the servicing process.

10. My agency is a TIDS agency and uses a consolidator for ticketing. Can my agency register for the Qantas Distribution Platform portal?

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As a TIDS agency, you can register and use the Qantas Distribution Platform portal. If your consolidator is with a GDS, they will also need to register for the Qantas Distribution Platform portal to access your bookings for ticketing. If your consolidator is with a Certified Technology Partner, they can either register and ticket via the Qantas Distribution Platform portal, or ticket through the Qantas NDC API, as per the existing process.

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1. What servicing capabilities are available for NDC bookings made in the portal?

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The Qantas Distribution Platform portal offers the following servicing capabilities:

• automated exchanges
• cancellations including void and automated refund
• cancellation and credit for further travel
• exchanges using a ticket in credit
• involuntary exchanges
• split /divide order
• ancillaries and services

For all of the capabilities available via the Qantas Distribution Platform portal, visit the Qantas NDC Capability Listing page.

2. What happens if my customer's booking is impacted by a schedule change?

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When a flight schedule change occurs, agents will receive notification within the portal. Agents will need to notify their customers and either accept the schedule change or reject the schedule change and book a new flight and reissue the ticket.

3. What happens if my customer's booking is impacted by a disruption?

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When a disruption occurs, customers will be notified via SMS or email, as per the existing process.

4. Can I reissue a ticket due to a schedule change in Qantas Distribution Platform portal?

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Yes, involuntary changes can be managed in the Qantas Distribution Platform portal.

5. Can I revalidate a ticket due to a schedule change in the Qantas Distribution Platform portal?

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Yes, tickets can be revalidated due to a schedule change as per the Qantas Schedule Change policy.

6. Can I perform a voluntary change to an itinerary that Qantas has previously changed?

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This is not currently supported in Qantas Distribution Platform portal. Please visit Manage Booking to see your options.

7. Can I service a booking that was created with one of my agency's IATA numbers with another IATA number of my agency?

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No, this is not currently possible within Qantas Distribution Platform portal. Portal accounts are linked to individual IATA numbers, so bookings created under one IATA number can only be managed via that IATA's number portal account.

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1. What ancillaries are available in the Qantas Distribution Platform portal?

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The Qantas Distribution Platform portal offers the following ancillary options:

• Additional paid baggage
• Free and paid seat selection
• Exit row and extra legroom seats
• Carbon credit

For all of the capabilities available via the Qantas Distribution Platform portal, please visit the Qantas NDC Listing page.

2. Does the Qantas Distribution Platform portal support seat selection for Qantas Frequent Flyers?

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Yes, you can select a seat for your Qantas Frequent Flyer customer. When shopping for a flight, please ensure your customer's Qantas Frequent Flyer number is included so that the seat map display is returned correctly.

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1. What reporting functionality does the portal offer?

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The Qantas Distribution Platform portal provides a basic sales report which provides a list of ticketed bookings. This report is only available to the ticketing agency and we do not offer any direct integration to your systems.

Booking agents who do not ticket bookings will be unable to view bookings in this sales report. Ticketing agents will be able to identify the booking agency when they ticket the booking, but not within the sales report itself, so will need to maintain their own booking agent level reporting

2. Does Qantas plan to enable direct integration to travel agency mid or back-office systems with the portal?

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Not at this point in time, but we will continue to review this requirement.

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1. What type of support is offered to Qantas Distribution Platform portal users?

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Qantas has developed a dedicated Knowledge Centre with comprehensive self-serve user guides, video tutorials and a Help and Support page specifically designed to assist with using the portal. For any additional information or support, please refer to the Qantas Distribution Platform portal Help and Support page.

2. What steps should I take if my access credentials fail to work, or I am locked out of the Qantas Distribution Platform portal?

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For consultants who are not the Agency Manager, reach out to your Agency Manager to initiate a password reset through the My Agency Profile in Qantas Distribution Portal.

If you are the Agency Manager, please follow the steps within the Help and Support page to request a password reset.