Check-in Guide
To ensure your customer's journey through the airport is as seamless as possible, make sure your customer checks-in for their flight before they arrive at the airport using one of our easy options. This guide will assist you select and advise the most suitable option.
Check-in opens 24 hours before departure and closes 30 minutes before departure for domestic flights and 2 hours before departure for international flights.
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General Information
Check-in with Bags
- Domestic flights: If your customers are travelling with bags, have checked in via mobile/online options, and have a Q Bag Tag, they can simply head straight to the automated bag drop or bag drop counter at least 30 minutes before departure. Otherwise, ensure customers use their digital boarding pass at the self-serve bag tag kiosks to print their bag tags, before heading to bag drop. At airports with no kiosks, customers can proceed directly to a bag drop counter.
- International flights: Customers can go directly to a dedicated Online Check-in counter at least 90 minutes before their flight. If not available at their airport, they should go to the check-in desk.
- If your customer needs to change their flight after they have checked in via mobile/online options, only airport staff can assist.
Travelling on Partner Airlines
- If your customer is travelling on a flight operated by another airline, they must check in with the operating carrier. For example, QF8405 from Melbourne to Dubai is operated by Emirates so your customer will check in with Emirates.
- Check-in times for partner airlines can vary which may lead to online check-in not being available for connecting flights.
Special Assistance Customers
Unaccompanied Minors (UMNR)
- Unaccompanied Minors should make themselves known to a customer service agent who will be able to assist them with the check-in process when they arrive at the airport:
- At least 2 hours prior to departure for international flights including Australian domestic flights from international airports.
- At least 1 hour prior to departure for Australian domestic flights.
Passengers who Require Mobility Aid Assistance
Passengers who require mobility aid assistance should check in at the airport:
- At least 60 minutes before departure for Australian domestic flights.
- At least 2 hours prior to departure for international flights including Australian domestic flights from international airports.
- For departures from overseas airports confirm check-in time with the local Qantas office and allow an extra 30 minutes.
Your Customer's Check-in Options
Australian Domestic Flights
Yes
No
Not applicable
App Check-in:
Accessible from 24 hours to 30 minutes before flight departure for eligible flights.
Online Check-in:
Accessible from 24 hours to 30 minutes before flight departure for eligible flights. This is available for most connections to an international and/or domestic flight, where your customer is connecting to a Qantas flight or eligible partner airline.
Auto Check-in:
Your customer will be sent an SMS for selected flights, inviting them to access their boarding pass, if they have not previously checked in, provided their mobile number is listed in their Frequent Flyer Profile or Qantas booking.
Check-in Options for International Flights
Yes
No
Not applicable
Online Check-in:
Accessible from 24 hours to 2 hours before flight departure for eligible flights. This is available for most connections including Qantas flights connecting to eligible partner airline flights.
Airport Check-in:
- Check-in counters are located in the departure area before security. Your customer should view the departure board inside the terminal to find the counter details applicable to their flight number. From Brisbane and Sydney, check-in kiosks offer a fast and easy check in, when travelling without bags.
- First customers and Platinum One/Platinum Frequent Flyers are able to check in at the exclusive First check-in counters at selected international airports.
- Business customers and Gold/Silver Frequent Flyers have access to dedicated business check-in counters in all international ports.
Group boarding
We're always looking for new ways to improve your journey, which is why we're introducing a smoother and faster boarding experience. Learn more
Cancel check-in
When checked in for an Australian domestic flight, customers can cancel check-in via the Qantas App or Manage Booking. If you are required to cancel check-in on behalf of your customer, you can do this via the Manage Booking Service request.
Cancelling check-in online
- Enter the booking reference and your customer's last name and select 'Continue'
- On the flight review page, select 'Check in/Boarding Pass' and you will see an option to 'Undo Check-in'.
- Once you're ready to cancel check-in, click continue and you'll receive a confirmation your check-in has been cancelled^
Things to consider:
- Cancel check-in can only be actioned for Australian domestic Qantas operated and marketed flights
- Cancel check-in cannot be actioned if bags have been checked in, within 40 minutes of departure, or for multi sector flights.
- Ticketed fare rules and conditions must be adhered to
Important information
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- ^When check-in for a flight has been cancelled, the customer must check-in again for the new flight.