Qantas Multiple Credits Policy

This policy applies to Australian domestic and international flights and all QF fares or a combination of QF/EK fares issued on Qantas (QF-081).

Book and Ticket

Booking Requirements

• Flights no longer required must be cancelled prior to scheduled departure.
• New bookings are subject to availability and all conditions of the new fare are applicable except for the cancellation conditions.  Cancellation conditions of the original fare purchased would apply to this credit except if the new fare conditions are more restrictive – the most restrictive cancellation policy would apply.
• Any Qantas (QF) fare including those that permit interline and codeshare flights can be booked.
• For Australian domestic itineraries, the same city pair flown in the same direction is permitted.
• Name changes are not permitted.

Ticketing Requirements

• The affected ticket must be reissued to a pseudo flight prior to its expiry and all travel using this credit must be completed within the validity of the ticket. Refer to Qantas Ticket Validity
• If Emirates (EK) or oneworld airline flights are required, QAC is to reissue the ticket.
• Reissue to the pseudo flight credit with the authority code 691297 in the ticket endorsement
• When reissuing to the pseudo flight, raise an EMD to refund all taxes and apply for a refund of the EMD through BSPlink.
• Collect the applicable change fee when reissuing a ticket to create a pseudo flight coupon for the first time
• No change fee applies for subsequent reissues of a pseudo flight.
• New taxes are to be collected for every new itinerary booked and ticketed using the ticket credit.
• Any unredeemed value not used before the ticket expiry date is non-refundable (except in certain circumstances including under the Australian Consumer Law).

How to Book the Pseudo Flight

• Book the pseudo flight in Y class from GDS availability to hold the funds in credit.

  • Australian Travel Agents QF9331 SYD/ZZF
  • New Zealand Travel Agents QF9332 AKL/ZZF
  • Singapore Travel Agents QF9335 SIN/ZZF
  • USA Travel Agents QF9333 LAX/ZZF
  • UK Travel Agents QF9334 LHR/ZZF

• Select any pseudo flight close to the expiry date of the ticket.

• No GST applies to the pseudo flight. (Australia only)

Making Changes

• We recommend you create a new PNR when reissuing to add further flights using the credit.
• When reissuing, book the new flights and, if any credit remains, book a new pseudo flight showing the residual credit. This should be the last coupon on the ticket.
• Your customer must complete travel on flights made with the credit before booking any subsequent travel.
• Change fees apply if making voluntary changes to existing flights.
• Include the authority code 691297 each time you reissue the ticket.

Additional Information

General Information

• If commissionable fares are reissued to non-commissionable fares, commission will be recalled through our normal policy of raising an ADM.

• If:

  • the customer's original fare rules permitted a refund; or
  • the customer's original booking was cancelled by Qantas, and the customer prefers a refund instead, they must request it before they start using their credit and before the credit expiry date.

• All tickets will be subject to audit and recovery of costs incurred by Qantas via an ADM when this process has not been correctly applied

Multiple Credits Reissue Process

Example Reissue – Point of Sale Australia

Example Reissue – Point of Sale New Zealand

Example Reissue – Point of Sale USA