Fictitious Name Check

Qantas aims to ensure all possible seats on our flights are available for sale to customers. A fictitious name check searches for seats that may not be held for genuine customers. A booking that is not for a genuine customer will be cancelled.

How does Qantas Check if a Customer is Genuine?

If a customer's name appears to be fictitious, the following message will be generated:

'FLAGGED AS FICTITIOUS PNR PLS ACTION OR RISK XXLN BY QF'

What do I Need to do?

Act quickly to prevent the booking being cancelled.
Add a valid ticket number or Frequent Flyer number that matches the name in the booking.
If you need to make bookings for testing or training purposes, we recommend you contact your Technology Partner for access to a test environment.