Commercial Policy for customers impacted by the cancellation of Qantas Bengaluru services
Options for customers holding a Qantas (081) issued ticket:
Customer options:
- Rebook +/-7 days from original departure date to a Qantas Airways operated flight between Australia and India.
- If the same booking class is not available, the lowest booking class within the same cabin may be booked.
- Reissue with authority 460907 in endorsement box
- Change fee does not apply
- Additional fare/taxes do not apply.
Qantas NDC Call Out
Where the flight has been affected, the agent should reshop and select an alternative flight using waiver code 460907 and waiver type 'AdcolChangeFee'.
The Qantas NDC commercial policy workflow will automatically waiver the additional fare/taxes and change fee or the change fee only.
Please contact your Technology Partner if further assistance is required.
- Rebook +/-7 days from original departure date to a Qantas Airways operated flight between Australia and Singapore connecting with a Qantas flight operated by IndiGo between Singapore and India.
- For both Qantas and Indigo operated services, rebook to the same booking class as original booking. If the same booking class is not available, the lowest booking class within the same cabin may be booked.
- Reissue with authority 460907 in endorsement box
- Change fee does not apply
- Additional fare/taxes do not apply.
Qantas NDC Call Out
Where the flight has been affected, the agent should reshop and select an alternative flight using waiver code 460907 and waiver type 'AdcolChangeFee'.
The Qantas NDC commercial policy workflow will automatically waiver the additional fare/taxes and change fee or the change fee only.
Please contact your Technology Partner if further assistance is required.
- Rebook as per option 1a or 1b above0
OR - Rebook +/-7 days from original departure date to Malaysia Airlines operated flight between Australia and Kuala Lumpur (KUL) connecting with a flight operated by Malaysia Airlines between Kuala Lumpur and India.
OR - Rebook +/-7 days from original departure date to a Qantas Airways operated flight between Australia and Hong Kong connecting with a Cathay Pacific operated flight between Hong Kong and India.
- For Qantas operated services, rebook into the same booking class as the original booking. If the same booking class is not available, the lowest booking class within the same cabin may be booked.
- For Malaysia Airlines or Cathay Pacific operated services, rebook into the same booking class as originally booked only.
- For Qantas codeshare services operated by Indigo, rebook into D class. If D class is not available, rebook into Y class.
- Reissue with authority 460907 in endorsement box
- Change fee does not apply
- Additional fare/taxes do not apply.
Qantas NDC Call Out
Where the flight has been affected, the agent should reshop and select an alternative flight using waiver code 460907 and waiver type 'AdcolChangeFee'.
The Qantas NDC commercial policy workflow will automatically waiver the additional fare/taxes and change fee or the change fee only.
Please contact your Technology Partner if further assistance is required.
- Retain the value of the ticket in credit.
- New travel dates must be within ticket validity.
- Reissue with authority 460907 in endorsement box
- Change fee does not apply
- Additional fare/taxes do apply.
- If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
- Credit option not permitted for Group bookings.
Qantas NDC Call Out
Where a ticket has been held in credit due to a commercial policy, you must create a new NDC booking then add the waiver code 460907 and waiver type 'Change Fee’. The commercial waiver workflow will automatically waive the change fee
If the above alternative options are not suitable, customers are entitled to a refund.
Customers who have commenced their journey are entitled to a refund of the impacted sector/s.
Refund Applications can be submitted via GDS or BSPlink or ARC with reference to the Authority number 460907 to waive any refund fees
Refund fee does not apply
To request a refund, return the ticket to the original point of purchase
Qantas NDC Call Out
To apply for a refund, you must cancel the Qantas NDC booking and retain the ticket. Refund applications must be submitted as a manual refund request via BSPlink or ARC with reference to the authority provided in the commercial policy to waive any applicable fees.
Please contact your Technology Partner if further assistance is required.
Commercial Policy Conditions
- Flights no longer required must be cancelled prior to scheduled departure.
- All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel
- Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
- All other rules and conditions of the ticket remain unchanged.
- Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy).
For customers with unticketed bookings:
For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.
For customers with a Qantas Points Plus Pay bookings:
Qantas Points Plus Pay Bookings are entitled to the same options and conditions as listed above.
For customers on Frequent Flyer Classic Reward Tickets:
Qantas Classic Flight Reward tickets cannot be retained in credit. They can be changed or refunded. This must be done via Contact Centres.