Commercial Policy for customers holding a COVID credit with a date of issue on or before 30 September 2021
The following commercial refund policy is available to customers holding a COVID credit with a date of issue on or before 30 September 2021 for travel on or after 1 January 2020.
Commercial Policy|Published 12 December 2023
Options for customers holding a Qantas (081) issued ticket:
Customer options:
Yes
No
Not applicable
Option
Permitted actions
Ticket Reissue Conditions
1. Refund
- Ticket currently held in credit with a date of issue on / before 30 September 2021 for travel booked on/after 1 January 2020
- Customers are entitled to a full refund
- Customers who have commenced their journey are entitled to a refund of the unused coupons
- Refund Applications can be submitted via BSP Link or ARC with reference to the Authority number 574628 to waive any refund fees
- Refund fee does not apply
- To request a refund, return the ticket to the original point of purchase
Commerical Policy conditions
- Flights no longer required must be cancelled prior to scheduled departure
- All other rules and conditions of the ticket remain unchanged.
- The following commercial refund policy is available to customers holding a COVID credit with a date of issue on or before 30 September 2021. Tickets subsequently reissued after this date are not eligible for refund under this commercial policy
- Refund requests being processing may take longer due to the high number of refund requests being received
For customers with a Qantas Points Plus Pay bookings:
Qantas Points Plus Pay Bookings are entitled to the same options and conditions as listed above.