Contact Us

Yes

No

Not applicable

Qantas Agency Connect

13 17 11

Please note: You will need to enter your seven digit IATA or TIDS number followed by the hash key when calling the Qantas Agency Connect Team.

Monday to Friday
0800 – 1800 AEST (1900 AEDT)

0600 - 1600 AWST

Qantas Group Travel

13 26 24

info@qantasgrouptravel.com

Monday to Friday
0830 – 1730 AEST

0630 - 1700 AWST

Qantas Contact Centres

1300 655 234

24hrs – 7 days a week

For our overseas offices refer to Qantas Contacts

Flight status

N/A

Qantas Frequent Flyer

13 11 31

Monday to Saturday
0700 – 1900 AEST/AEDT

Qantas Business Rewards

13 74 78

Monday to Saturday
0800 - 1900 AEST/AEDT

Charters

Qantas Specific Needs

For medical clearance requirements submit Qantas Group Medical Travel Clearance Form online via the Accessibility, Medical and other Inclusion Requests online form

1800 177 474 within Australia

+61 2 9123 7471 from outside Australia

0700 – 2200 AEST/AEDT
7 days a week

Freight

13 12 13

Monday - Friday
0600-2000 AEST

Saturday - Sunday / Public Holidays
0800-1600 AEST

Customer Care

We welcome your customer's feedback when travelling with Qantas and this can be given through the Customer Care Form. We aim to respond directly to your customer within 15 business days. You can submit the form on behalf of your customer by entering their Qantas booking reference, passenger name, contact details, email address and Frequent Flyer number. Once submitted, your customer will receive an acknowledgement email with a reference number. Due to privacy, Qantas will contact your customer direct. View more information on Caring for your customer.

N/A