How to update your customers’ Account Manager in their Business Account
What is an Account Manager?
For your customers, an Account Manager is the individual of a business who represents and sets up the Qantas Business Rewards Account, they have full access to all functions including:
- Adding and managing users
- Redeeming points earned through the Business Account on upgrades, Classic Flight Reward+ seats or Points Plus Pay>> bookings and more
- Accessing exclusive flight offers
- Transferring Qantas Points to individual Qantas Frequent Flyer members
- Tracking the business' level progression
Why it's important to keep the Account Manager up to date and how you can help
Keeping the Account Manager details up to date is essential, it means the business:
- Receives relevant communication
- Stays informed about program changes
- Ensures they can access program benefits through their Business Account
- Can provide access to other users to help manage their Business Account effectively
There are two ways to change the Account Manager
1. Self-service – the existing Account Manager can update this directly via their Business Account
Account Managers can manage users directly through their Business Account. You can choose to guide your customer through the steps below or email the steps to them.
Steps to change the Account Manager within the Business Account:
Step 1: The current Account Manager must log in and select the company name (top right corner) and select Account Settings.
Step 2: Click Business Profile, then under Account Manager, select the user you want to transfer to from the dropdown list. If they're not listed, add them as a full access user first.
Step 3: Review the conditions in the dialogue box and click Confirm
This update may take up to 24 hours. Once processed, the new Account Manager will receive a confirmation email and will need to activate the change via the link provided.
2. Submitting a letter – if the Business Account cannot be accessed
If the current Account Manager has left the business or no longer has account access, the business will need to submit a signed request on their company's letterhead. This must include a digital or hand signed signature from the current Account Holder, owner, director, CEO or authorised senior executive within the business.
As a travel agent, you can guide your customers through the steps to changing the Account Manager manually. Simply share the template below with the required details to help them get started.
Once complete, please ask your customer to email the signed letter, with the subject line: Change of <Business Name> Account Manager to the Qantas Business Rewards Service Centre at qantasbusinessrewardsteam@qantasloyalty.com.
Processing time: 2 business days.
For any further enquiries, the customer can call the Qantas Business Rewards Service Centre on 13 74 78 option 1 from 7AM to 7PM (AEST) Monday to Friday.
Disclaimers
A business must be a Qantas Business Rewards Member to earn Qantas Points for the business. A one-off joining fee of $89.50 usually applies, is inclusive of any applicable GST and may be varied by Qantas from time to time, without notice, in its absolute discretion. Membership and Qantas Points for business are offered under the Qantas Business Rewards Terms and Conditions and earning thresholds apply.
Savings are available exclusively to Qantas Business Rewards Members on the base fare of selected fares only and do not apply to taxes, fees and carrier charges. Availability is limited. Member savings are subject to the Qantas Business Rewards Terms and Conditions.
± Qantas Points earned on air travel are determined in accordance with the Airline Earn Table. A Member's ABN and traveller's Qantas Frequent Flyer membership number must be quoted at the time of booking to earn Qantas Points for both the business and the traveller. An eligible flight means a domestic or international flight which has a Qantas 'QF' flight number on the ticket that is purchased in Australia; has a ticket number commencing with '081'; and is booked and travelled for business on or after the date the business registers for Qantas Business Rewards. Exclusions apply. The number of points awarded varies according to the business’ flying Level. Subject to the Qantas Business Rewards Airline Reward Scheme Terms and Conditions, Qantas Points are earned for each segment travelled on Eligible Flights by a Qantas Business Rewards Flyer. A segment is a portion of the journey between two consecutive points listed on an itinerary. The number of Qantas Points earned in Qantas Business Rewards is calculated by applying the percentage Earn Rate to the number of Qantas Points earned by a Bronze Qantas Frequent Flyer member in each respective booking class (including cabin bonus and Minimum Points Guarantee if applicable and excluding any bonus Qantas Points which may be offered from time to time) as specified in the Qantas Frequent Flyer Categories in the Qantas Frequent Flyer Program, for the applicable travel date. A business must be a Qantas Business Rewards Member and registered for GST or be an Australian Public or Private entity or other incorporated company, and not be a travel agent or on a Corporate Deal with Qantas to earn Qantas Points for the business from flying.