Extra Legroom Seats and Exit Row Seats

General Information

Extra Legroom seats are located in the economy cabin and can be either exit row or non-exit row seats.

Extra Legroom seat selection fees apply on domestic and international economy fares. Charges vary dependent on city pair, sector length, availability and booking source. Your customer can also use Qantas Frequent Flyer points to purchase these seats. Charges are non-commissionable and are available via your Technology Partner and GDS.

Booking

• You can book these seats for your customer through your Technology Partner or Manage Booking, once their ticket has been issued.
• If your customer is part of a group booking, please contact Group Travel to book an Exit Row seat.

Requirements for Customers Seated in Exit Row Seats

Please ensure that your customer is at least 15 years of age and meets all Exit Row Seat Requirements and Conditions before booking their seat.

Note: If booking an exit row for a customer, please ensure they are not travelling with someone who needs their assistance in an emergency e.g. a child under 15 years unless there is another guardian seated elsewhere with the child.

View Exit Row seat requirements and conditions

Exit Row Seat Refunds

If we are notified at least 24 hours prior to departure that your customer is unable to fulfil the Exit Row seat requirements, your customer will be transferred to a regular seat and the original amount or Qantas Points can be refunded (refer to Payments, Changes and Refunds)

Payments, Changes and Refunds

Customers may change their Extra Legroom and Exit Row seat request up to 24 hours prior to scheduled departure, provided they have not checked in.

Seat Selection Payments Made Through Manage Booking

Payment by credit card for Extra Legroom and Exit Row seats can be made through Manage Booking, once your customer's ticket has been issued.

If your customer's seat is changed by Qantas for operational, safety or security reasons or they are affected by a flight disruption, you may apply for a refund after departure by completing the refund formOpens in a new tab or window.

Refunds can only be requested after departure of the affected flight. Refund requests must be lodged no later than 3 months after the affected flight.

Seat Selection Payment Made Through Your Technology Partner

Payment through an EMD is required for Extra Legroom and Exit Row seats with a fee.

When changes to seats are made, where possible, Qantas Agency Connect will reassociate the travel agent issued EMD to the new flight, provided the city pairs and seat charge are the same.

Australian and New Zealand travel agents can process via the Reassociating EMD Service Request.

If your customer's seat is changed by Qantas for operational, safety or security reasons or your customer is affected by a flight disruption, you may apply for a refund once travel is completed through BSPlink.

For voluntary changes where the cost of the seat selection is different, you should issue a new EMD and refund the original through BSPlink / ARC. The reason for the refund, and details of the new and original EMDs must be included in the refund application.

At the Airport

Qantas has the sole discretion at check-in or boarding, to determine whether a passenger meets the requirements to sit in an Exit Row seat. If the passenger does not meet the requirements, they will be assigned a different seat.

Seat selection cannot be guaranteed as seats may need to be changed for operational, safety or security reasons, even after boarding the aircraft.