Ticketing Jetstar Fares on Qantas

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Which Global Distribution System (GDS) can I use?

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This offering is available for users of Amadeus, Travelport – Galileo, Sabre, Worldspan, Apollo, Abacus and Travelsky (Travelsky for Jetstar-JQ flights only).

Can I waitlist a JQ flight that is not showing available in the GDS?

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No, Jetstar does not permit waitlists. You should book Jetstar flights from available inventory as showing in the GDS.

How do I enter my customers contact details?

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Your customer's email address and mobile number should be added to the booking in accordance with IATA regulation 830d so that your customer can be contacted in case of a cancellation or disruption to their flight. Refer to Customer Contact Details guidelines on the Qantas Agency Connect site or the Jetstar GDS Guide on the Jetstar Agent Hub for the required GDS entries.

Do credit card service fees apply? (OB Fee)?

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Yes –all QF (081) tickets issued in Australia incur card fees which are collected off ticket and receipted using the OB code. Refer to Card Payment (OB) Fees on the Qantas Agency Connect site for details.

What happens if my customer no-shows on a Jetstar flight issued on Qantas 081 ticket stock?

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If the Jetstar fare rule does not permit no-show, the ticket coupon will be automatically updated to P status within 72 hours of scheduled departure. If a coupon needs to be updated urgently prior to the change of status, please contact Qantas Agency Connect on 13 17 11.

For Qantas flights, refer to the applicable Qantas fare rule.

Can a Starter fare issued on 081 ticket stock be held in credit?

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No. As per GDS fare rules, this is not possible unless approved as a compassionate claim outside of fare rules.

Can all Jetstar fares be booked and ticketed through the GDS?

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No. Some sale fares & bundles are not available in the GDS.

Are Jetstar and Qantas fares interchangeable?

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No. Currently Qantas fares can only be reissued to Qantas fares and Jetstar fares can only be reissued to Jetstar fares.

Can I get a waiver of a Jetstar fare rule?

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The Fare Rule Waiver service request on the Qantas Agency Connect site for ticketing time limit, change fee, expired fare and ticket validity cannot be used for Jetstar fares issued on Qantas tickets.

For Jetstar only itineraries, please contact Jetstar Trade Support.

Can I revalidate a Jetstar fare issued on Qantas ticket?

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If the revalidation process does not work in your GDS for a Jetstar flight, please contact Jetstar Trade Support for an Authority code to process a free of charge reissue. Include the authority code in the ticket endorsement box.

What happens if I make an error when issuing Jetstar fares on Qantas tickets?

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Agency Debit Memos (ADMs) are issued by Qantas to recover amounts that should have been remitted to us relating to the booking, ticketing and servicing of Qantas tickets. Refer to ADM Information on the Qantas Agency Connect site for the reasons ADMs are raised and for the ADM Dispute process.

If the ADM has been raised and you wish to dispute it as the fare reassessment was provided to you by Jetstar Trade Support, please do so via BSPlink within 15 days of receipt of the ADM.

What is the ticketing time limit and can I place a Jetstar flight on hold?

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For combined Qantas and Jetstar fares, the most restrictive ticketing time limit (TTL) applies, and this is advised in the fare quote.

Does Commission apply?

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For combined Qantas and Jetstar fares on eligible routes, base commission applies. Commission cannot be claimed for Jetstar only fares issued on QF (081) tickets, you will need to adjust the commission level to 0% when issuing the ticket.

What is the validity of a Qantas ticket?

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Australian domestic tickets issued on Qantas (QF-081) are valid for 12 months from date of original issue by which time all travel must be completed.

Qantas international tickets issued on Qantas (QF-081) are valid for 12 months from date of issue for travel to commence.

This applies to Jetstar fares issued on 081 ticket stock.

Is there a time restriction on refunding Jetstar fares issued a Qantas ticket?

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Refunds can only be processed in accordance with Jetstar fare rules. No Qantas ticket can be refunded after 13 months from date of issue.

How do I issue the 081 ticket?

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Please issue as per your current ticketing arrangements. It is important to note if you are issuing a ticket that you must not include credit card payment details or your JQ Agency credit account details (OSAG) in any SSR as you would do for JQ GDS unticketed bookings, as this will result in a duplicate charge.

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How do I book an Unaccompanied Minor (UMNR)?

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Jetstar do not carry unaccompanied minors. For more information, refer to Jetstar's Young Person Travelling Alone (YPTA) Policy. For Unaccompanied Minors on Qantas only itineraries refer to Unaccompanied Minor and Young Passenger on the Qantas Agency Connect site.

Do I need to issue a ticket for an infant travelling on an Australian domestic fare?

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Unlike Qantas, Jetstar charges an A$30.00 fee for an infant travelling on Australian Domestic flights. This will auto-price for you in the GDS and you will need to issue a ticket for the infant. Applies to Jetstar only and combined Jetstar and Qantas domestic fares.

How do I book an infant (0 – 2 years) who becomes a child mid journey?

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You make the booking as per the infant's age on the outbound flight. For an infant who turns 2 after the first outbound flight, but before the return flight, they will be considered an infant for their entire journey. This applies only if both outbound and inbound flights are in the same booking and the infant does not occupy a seat.

How do I book a child (2 – 11 years) who becomes and adult mid journey?

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You make the booking as per the child's age on the outbound flight. For a child who turns 12 after the first outbound flight, but before the return flight, they will be considered a child for their entire journey. This applies only if both outbound and inbound flights are in the same booking.

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Can a customer make voluntary date/time changes to bookings?

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The fare rule of the fare component that is changing applies. If changing multiple fare components, the most restrictive fare rule applies. You need to reprice the ticket and collect additional fare, taxes, charges and change fees then reissue the ticket and issue an EMD for applicable change fees.

Who do I contact if I require assistance with a fare reassessment?

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If you need assistance with a fare reassessment for a ticket that contains Jetstar flights only, contact Jetstar Trade Support. For tickets containing a combination of Jetstar and Qantas fares, please submit a Fare Quote or Reassessment online form on the Qantas Agency Connect site.

How do I collect a Change Fee?

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Raise an EMD-S to collect any change fees. The Reason for Issuance Sub-code (RFISC) is 98I (I for India) for QF the fee. If you are collecting a JQ fee the Reason for Issuance Sub-code is 993. If both QF and JQ sectors are being changed, the change fee will be collected on a single EMD using the QF RFISC. Refer to Change Fee Information on the QAC site.

For combined Qantas/Jetstar itineraries how is the change fee applied?

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For combined Qantas and Jetstar itineraries, one Qantas change fee will apply.

For Jetstar only itineraries ticketed on Qantas 081 paper, change fees will be applied in accordance with Jetstar fare rules.

How do I process a name correction?

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Pre-ticketing, changes of 3 characters or less can be corrected by the agent in their GDS as per current process for both Jetstar only and combined Jetstar and Qantas itineraries.

For Jetstar only itineraries post ticketing, contact Jetstar Trade Support for assistance. You need to create a new booking for your customer in the correct name. Rebook the same booking class as originally ticketed and contact Jetstar Trade Support if that class is no longer available. Issue a new ticket and refund the original ticket through BSPlink using an authority provided by Jetstar.

For combined Qantas and Jetstar itineraries post ticketing, please refer to Name Correction and Name Change on the Qantas Agency Connect site.

How do I process a name change?

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Name changes are not permitted on international itineraries or for combined Jetstar and Qantas domestic itineraries. Please refer to Name Correction and Name Change on the Qantas Agency Connect site.

For Jetstar only domestic itineraries, create a new booking in the new name and reissue the ticket in accordance with fare rules, collecting any additional fare, tax and applicable change fees.

When EMD-S is raised for a name change fee, use an RFISC (instead of EFIC) 98I (I for India).

For combined Qantas and Jetstar domestic itineraries, refer to Name Correction and Name Change on the Qantas Agency Connect site.

How do I apply for a refund?

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Refer to the Qantas Refund Policy for guidance on when to refund through your GDS or via BSPlink.

For Jetstar fares where a refund is allowed within the fare rules for a fee (e.g. Max fare and Business) you must deduct the refund fee from the amount being claimed. Fees apply person and per fare component.

For tickets containing Jetstar only and combined Qantas and Jetstar domestic fares, the rules of each fare component apply.

For tickets containing combined Qantas and Jetstar international fares, the most restrictive conditions apply to the entire ticket.

How do I make a compassionate claim for refund?

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For Jetstar only tickets, please contact Jetstar Trade Support.

For Qantas and Jetstar combined itineraries please contact Qantas Agency Connect.

Your customer will need to supply the appropriate supporting documentation (e.g., Medical or death certificate etc.) for any compassionate claims.

The claim will be assessed, and you will be advised of the outcome.

If approved, an authority number will be provided to include in the refund application to be processed through BSPlink.

Can the TMC be changed when a Jetstar fare has been issued on a Qantas ticket?

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No, this does not fulfil the ticket transfer eligibility requirements. Refer to Change of TMC on the Qantas Agency Connect site.

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How are Schedule Changes and Disruptions Handled?

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For tickets containing combined Jetstar and Qantas fares:
There is no change to current processes. Follow the procedure on the Qantas Agency Connect site for other airline schedule changes on QF (081) tickets and for an authority to reissue your customer's ticket to reflect the new flight/s.

For tickets containing Jetstar only fares:
Accepted schedule changes should only require the agent to revalidate the ticket. If the revalidation process does not work in your GDS, please contact Jetstar Trade Support for an Authority code to process a free of charge reissue. Include the authority code in the ticket endorsement box contact Jetstar Trade Support for an authority to reissue your customer's ticket.

What do I do if a schedule change does not suit my customer?

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For Australian travel agents, refer to the Qantas and Other Airline Schedule Change Policy for guidance.
For Jetstar fares - agents will need to contact Jetstar Trade Support for an involuntary reissue waiver code. For Qantas fares, source waiver code via the Qantas Agency Connect portal.

Do Qantas Commercial Policies apply to Jetstar flights?

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In general, Qantas commercial policies apply to Qantas flights only. For customers impacted by a major event, contact Jetstar Trade Support for reaccommodation and reissue assistance. For all other schedule changes refer to the relevant schedule change policy.

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How do I service seat and baggage requests?

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For Jetstar flights, please process through Manage Booking on jetstar.com. You may need to allow up to 90 mins after ticketing to add any of these requests and payment can only be made by credit card.

For Qantas flights, refer to the Qantas Agency Connect site for instructions on how to book these services via your GDS.

Can baggage be transferred from Jetstar to Qantas?

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Current baggage arrangements apply and will not change. Jetstar Domestic (AU) connections do not allow transfer of baggage.

Jetstar international flights connecting to Jetstar or Qantas international flights allow for bags to be transferred when connecting flights are issued on the same ticket.

For further information, please refer to Jetstar Baggage Transfers or Interline and Through Checked Baggage on the Qantas Agency Connect site.