Suspend Coupon

If you need to suspend a coupon on your customer’s Australian domestic ticket please complete our online Suspend Coupon Service Request.

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Qantas NDC Call Out

Orders made via the Qantas NDC allow remaining coupons to be serviced on a ticket that contains suspended coupons.

The following Australian domestic fares may be suspended:

Red eDeal Fares

Booked in E, O, Q, N, S, V, L, M classes
Do not permit changes on day of departure
The coupon will be suspended automatically within several hours of no-show without action by you
The coupon can be suspended if the customer cancels their flight and forfeits the coupon on day of travel

Flex Fares

Booked in K, H, B, Y classes
Permit changes up to 30 minutes prior to scheduled flight departure time
Can only be suspended if the customer has no-showed

The following conditions apply:

This service is only available for Qantas Australian domestic tickets
Only Qantas operated and marketed flights can be suspended
Coupons must be suspended in date order
Requests cannot be submitted for future dated travel
Coupons to be suspended must be in O or A status
If forfeiting a coupon, cancel the flight before submitting the request to suspend coupon

Note:

Suspended coupons cannot be reinstated, reissued or revalidated.