The option to purchase carbon credits is available to Travel Agents in Australia when making bookings via the Qantas Distribution Platform. Please contact your Technology Partner to find out when the Voluntary Carbon Program will be available for your agency.
When your customer chooses to participate in the Voluntary Carbon Program through the Qantas Distribution Platform, the contributions will support carbon projects in Australia and around the world that meet our internal requirements for integrity and quality.
Qantas Frequent Flyer members can earn 10 Qantas Points for every dollar spent on carbon credits.
When discussing the option to participate in the Voluntary Carbon Program with your customer please ensure they are aware of the full terms and conditions.
On which flights can customers participate in the Voluntary Carbon Program?
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Customers in Australia can pay for the purchase of carbon credits equivalent to a portion of emissions associated with their flight when travelling on Qantas operated international, domestic and regional flights in all cabins.
How much does it cost for customers to participate in the Voluntary Carbon Program?
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The price is calculated automatically via your Technology Partner connected to the Qantas Distribution Platform and includes the estimated cost for the customer's confirmed itinerary. The value of the carbon credit will be issued on a standalone
EMD, consumed at issuance.
My Travel Agency and my Technology Partner are not connected to the Qantas Distribution Platform yet. Can I still purchase carbon credits on behalf of my customer?
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The Voluntary Carbon Program is available on Travel Agent bookings made via your Technology Partner connected to the Qantas Distribution Platform. Qantas encourages Travel Agents to contact your Technology Partner to find out when the Voluntary Carbon Program will be available to your agency.
My customer has paid to participate in the program and have now changed their itinerary. Will the payment for their carbon credit be transferred to the new itinerary?
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The Voluntary Carbon Program is a voluntary program and carbon credits are not transferable and non-refundable. The payment made for the purchase of carbon credits equivalent to a portion of the emissions will remain with the original flights when a customer chooses to change their itinerary. Qantas Frequent Flyer members will still earn points for the carbon credit purchased on their original itinerary even if that itinerary is cancelled or changed.
I have made a booking for multiple customers but only one customer would like to participate in the Voluntary Carbon Program. Is it possible for one customer only?
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The Qantas Distribution Platform will automatically calculate the estimated cost for all customers in a single booking. If only one customer is choosing to participate in the Voluntary Carbon Program, Qantas recommends that the customer should be booked in a separate PNR.
My customer is no longer travelling and has requested their ticket to be refunded. Is the payment made to the Voluntary Carbon Program refundable?
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No, once carbon credit is purchased the payment is non-refundable. Qantas Frequent Flyer members will still earn points for the carbon credits purchased on their original itinerary.