Introducing the Peace-of-Mind Pricing Waiver

We’ve introduced the Peace-of-Mind Pricing Waiver^*, giving you more flexibility and confidence in managing your customers' bookings when fare changes occur.

What do you need to do?

Simply issue the ticket using the waiver within three days of the price adjustment being published by Qantas, or within the Ticketing Time Limit, whichever comes first. No extra steps or approvals needed.

When will we notify you of fare changes?

In the following scenarios, we'll aim to provide a pricing email notification either the day before or on the day of the change. The waiver applies to these and most other fare adjustments:

Yes

Not applicable

Network-wide structural fare changes (Domestic/International): Includes domestic tariff adjustments.

Whole of country pricing adjustment for example, all of Mainland US (from one of more points of sale)

Partner led price adjustments (Domestic/International): Covers price changes by joint business partners such as American Airlines (AA).

Introduction of new pricing conditions (Domestic/International): Applies to elements not previously in use across the applicable network for example Dual RBD, Q Surcharge, or new seasonality pricing when first introduced.

Important Information

* The Peace-of-Mind Pricing Waiver does not apply to itineraries that include Emirates (EK) prime flights or Qantas codeshare flights operated by Emirates. It also does not apply to Qantas NDC tickets, which benefit from the Price Guarantee Ticketing Time Limit (PGTTL), and does not apply to increases pertaining to airport charges, security charges, taxes or government-imposed fare changes.

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Frequently Asked Questions

1. What is the Peace-of-Mind Pricing Waiver?

The Peace of-Mind Pricing Waiver allows you to issue or reissue a Qantas fare at pre-increase levels if certain price adjustments result in a fare or surcharge increasing after a booking has been made and prior to ticketing.

2. When is this waiver applicable?This waiver applies only when:

The booking was made and flights were confirmed before the fare or surcharge increase was published
The ticket is issued within the original ticketing time limit (TTL) or within 3 days after the increase - whichever comes first
The booking is an EDIFACT indirect booking
The ticket is issued on Qantas (081) stock

3. What happens if I've already ticketed my booking?

If your ticket has already been issued before the fare increase, the waiver does not apply. Any changes made after ticketing will be subject to the fare rules and conditions, unless another commercial policy is applicable.

4. Can I use this waiver for reissues as well as new issues?

Yes. The waiver applies to both original ticket issues and ticket reissues, provided they meet the criteria and are done within the permitted timeframes

5. What are the exclusions for this waiver?

The waiver does not apply:

If the itinerary includes Emirates (EK) prime flights or Qantas codeshare flights operated by EK.
To Qantas NDC tickets, which are instead governed by the Price Guarantee Ticketing Time Limit (PGTTL). Refer to Qantas NDC Booking Time Limits.
Any Government imposed charges, airport charges, security charges or taxes, that result in a fare adjustment.

6. What if taxes have changed since the booking?

If any taxes have changed, they must be recalculated and collected. The fare can remain at the pre-increase level, but taxes must reflect current rates.