Commercial policy for customers impacted by Middle East airspace closure

• Rebook to another flight operated by the same carrier, with the same origin and destination, in the same cabin, with new travel date on or before 31 July 2026.
• If the same booking class is not available, the lowest available booking class within the same cabin may be booked.

• Reissue with authority 460895 in endorsement box
• Change fee does not apply
• Additional fare/taxes do not apply.
• All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.

Qantas NDC Call Out

Where the flight has been affected, the agent should reshop and select an alternative flight using waiver code 460895 and waiver types 'AdcolChangeFee'.

The Qantas NDC commercial policy workflow will automatically waiver the additional fare/taxes and change fee or the change fee only.

Please contact your Technology Partner if further assistance is required.

• Rebook to another flight operated by any carrier with the same origin and destination, in the same cabin.
• The new booking is subject to normal fare rules, conditions and route map restrictions.

• Reissue with authority  460895  in endorsement box
• Change fee  does not  apply
• Additional fare/taxes  do  apply.

Qantas NDC Call Out

Where the flight has been affected, the agent should reshop and select an alternative flight using waiver code  460895  and waiver types 'ChangeFee'.

The Qantas NDC commercial policy workflow will automatically waiver the additional fare/taxes and change fee or the change fee only.

Please contact your Technology Partner if further assistance is required.

• Rebook to another Emirates operated services between DXB and Australia and connecting with a Qantas operated services to/ from the origin/destination as per the original booking, with new travel date on or before 31 July 2026.
• If the same booking class is not available, the lowest booking class within the same cabin may be booked.

• Reissue with authority  460895  in endorsement box
• Change fee  does not  apply
• Additional fare/taxes  do not  apply.
• All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.

• Retain the value of the ticket in credit.
• New travel dates must be within ticket validity.

• Reissue with authority 460895 in endorsement box
• Change fee does not apply
• Additional fare/taxes do apply.
• If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
• Credit option not permitted for Group bookings.

Qantas NDC Call Out

Where a ticket has been held in credit due to a commercial policy, you must create a new NDC booking then add the waiver code 460895 and waiver type 'Change Fee’. The commercial waiver workflow will automatically waive the change fee

• If the above alternative options are not suitable, customers are entitled to a refund.
• Customers who have commenced their journey are entitled to a refund of the impacted sector/s.
• No-show customers are entitled to a refund.

• Refund Applications can be submitted via GDS or BSPlink or ARC with reference to the Authority number 460895 to waive any refund fees
• Refund fee does not apply
• To request a refund, return the ticket to the original point of purchase

Qantas NDC Call Out

To apply for a refund, you must cancel the Qantas NDC booking and retain the ticket. Refund applications must be submitted as a manual refund request via BSPlink or ARC with reference to the authority provided in the commercial policy to waive any applicable fees.

Please contact your Technology Partner if further assistance is required.