Commercial policy for customers currently booked on QF 9, QF 33 and QF 34

• Rebook to another Qantas operated and marketed flight.

• Rebook on the same day as the original booking;

  • If unavailable, rebook +/-1 day of the original travel date; or
  • next available flight.

• Rebook to the same cabin as the original booking.

• Rebook into the same fare class as the original booking.

  • If original booking class is unavailable, rebook into the lowest available class in the same cabin.

• Rebook onto the same routing as the original booking.

  • If same routing not possible, rerouting via a different port on connecting Qantas operated flights.
  • All rerouting must be on a permitted route map.

• Reissue with authority 460902 in endorsement box
• Change fee does not apply
• Additional fare/taxes do not apply.
• All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.

Qantas NDC Call Out

Where the flight has been affected, the agent should reshop and select an alternative flight using waiver code 460902 and waiver types 'AdcolChangeFee'. The Qantas NDC commercial policy workflow will automatically waiver the additional fare/taxes and change fee or the change fee only.

The Qantas NDC commercial policy workflow will automatically waiver the additional fare/taxes and change fee or the change fee only.

Please contact your Technology Partner if further assistance is required.

• If the QF schedule change causes a misconnection to a connecting flight on another airline, the connecting flight can be rebooked.

• Rebook the connecting flight to an alternative flight operated by the same airline.

  • Rebook to the same cabin as the original booking.
  • Rebook into the same fare class as the original booking.
  • If same fare class is unavailable, rebook to lowest available fare class in the same cabin.

Example: SYD QF SIN QF LHR BA DUB schedule change results in a misconnection of the LHR BA DUB flight, rebook to an alternative BA flight

• Reissue with authority 460902 in endorsement box
• Change fee does not apply
• Additional fare/taxes do not apply.
• All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.

Note:

• Adcol and change fee is applicable if customer request voluntary change of cabin/travel date outside Schedule Change Policy parameters

• Credit cannot be issued in respect of routes to, from or within Canada.
• Retain the value of the ticket in credit.
• New travel dates must be within ticket validity.

• Reissue with authority 460902 in endorsement box
• Change fee does not apply
• Additional fare/taxes do apply.
• If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.

Qantas NDC Call Out

Where a ticket has been held in credit due to a commercial policy, you must create a new NDC booking then add the waiver code 460902 and waiver type 'Change Fee’. The commercial waiver workflow will automatically waive the change fee

• If the above alternative options are not suitable, customers are entitled to a refund.
• Customers who have commenced their journey are entitled to a refund of the impacted sector/s.

• Refund Applications can be submitted via GDS or BSPlink or ARC with reference to the Authority number 460902 to waive any refund fees
• Refund fee does not apply
• To request a refund, return the ticket to the original point of purchase

Qantas NDC Call Out

To apply for a refund, you must cancel the Qantas NDC booking and retain the ticket. Refund applications must be submitted as a manual refund request via BSPlink or ARC with reference to the authority provided in the commercial policy to waive any applicable fees.

Please contact your Technology Partner if further assistance is required.