Contact Us

Get in touch with our team so we can assist you in resolving your customer's query.

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Indonesia

Yes
No
Not applicable
Qantas Department
Contact
Operating Hours - closed Public Holidays
Qantas Agency Connect
qfres-jkt@holidaytours.net or qfsales-jkt@holidaytours.net
Monday to Friday
0830 - 1700
Qantas Group Travel
Phone: +62 21 25556 300
indonesia@qantasgrouptravel.com
Monday to Friday
0900 - 1700
Qantas Contact Centres
qfres-jkt@holidaytours.net
Monday to Friday
0830 - 1700
Qantas Frequent Flyer
Phone: +61 2 9433 2329
Qantas Specific Needs
qfres-jkt@holidaytours.net
Monday to Friday
0830 - 1700
Flight Status
qfres-jkt@holidaytours.net
Monday to Friday
0830 - 1700
Qantas Audit Queries
qfres-jkt@holidaytours.net
Monday to Friday
0830 - 1700
Qantas Refunds
qfres-jkt@holidaytours.net
Monday to Friday
0830 - 1700
Customer Care
Submit a Customer Care Form on behalf of your customer
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Indonesia
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Indonesia
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Malaysia

Yes
No
Not applicable
Qantas Department
Contact
Operating Hours
Qantas Agency Connect
Phone: +603-20713 3909

qf-kul@holidaytours.net
Monday to Friday
0900 - 1730
Qantas Group Travel
Email: malaysia@qantasgrouptravel.com
Phone: +603-27133909
Monday to Friday
0900 - 1730
Qantas Contact Centres
Phone: +603-20713 3909

qf-kul@holidaytours.net
Monday to Friday
0900 - 1730
Qantas Frequent Flyer
Phone: +603-20535033
Special Handling
Phone: +603-20713 3909

qf-kul@holidaytours.net
Monday to Friday
0900 - 1730
Flight Status
Phone: +603-20713 3909

qf-kul@holidaytours.net
Monday to Friday
0900 - 1730
Qantas Audit Queries
Phone: +603-20713 3909

qf-kul@holidaytours.net
Monday to Friday
0900 - 1730
Qantas Refunds
Phone: +603-20713 3909

qf-kul@holidaytours.net
Monday to Friday
0900 - 1730
Customer Care
Submit a Customer Care Form on behalf of your customer
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Malaysia
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Malaysia
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Philippines

Yes
No
Not applicable
Qantas Department
Contact
Operating Hours
Qantas Agency Connect
Phone: +6632 5322 7699
qfmnlsales@holidaytours.net
Monday to Friday
0830 - 1730
Qantas Group Travel
philippines@qantasgrouptravel.com
Monday to Friday
0830 - 1730
Qantas Contact Centres
Phone: +632 5322 7699
qfmnlsales@holidaytours.net
Monday to Friday
0830 - 1730
Qantas Frequent Flyer
Phone: 1 800 1611 0034
Monday to Friday
0830 - 1730
Special Handling
Phone: +61 2 9433 2329
qfmnlsales@holidaytours.net
Flight Status
Phone: +632 5322 7699
qfmnlsales@holidaytours.net
Monday to Friday
0830 - 1730
Qantas Audit Queries
Phone: +632 5322 7699
qfmnlsales@holidaytours.net
Monday to Friday
0830 - 1730
Qantas Refunds
qfmnlsales@holidaytours.net
Customer Care
Customer Care
Submit a Customer Care Form on behalf of your customer
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Philippines
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Philippines
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true

Singapore

Yes
No
Not applicable
Qantas Department
Contact
Operating Hours
Qantas Agency Connect
Phone: +65 67036867
sinagencyconnect@qantas.com.au
Monday to Friday
0830 - 1730
Qantas Group Travel
singapore@qantasgrouptravel.com
Monday to Friday
0830 - 1730
Qantas Contact Centres
Phone: +65 6415 7373
Monday to Friday
0830 - 1730
Qantas Frequent Flyer
Phone: +65 6415 7366
Special Handling
Phone: +65 6415 7373
Monday to Friday
0830 - 1730
Flight Status
Phone: +65 6415 7373
Monday to Friday
0830 - 1730
Qantas Audit Queries
sinagencyconnect@qantas.com.au
Monday to Friday
0830 - 1730
Qantas Refunds
Phone: +65 6415 7373
Monday to Friday
0830 - 1730
Customer Care
Submit a Customer Care Form on behalf of your customer
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Singapore
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Singapore
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South Korea

Yes
No
Not applicable
Qantas Department
Contact
Operating Hours
Qantas Agency Connect
Phone: +822 777 6874
qantas-kr@holidaytours.net
Monday to Friday
0900 - 1800
Qantas Group Travel
Phone: +822 777 6874
korea@qantasgrouptravel.com
Monday to Friday
0900 - 1800
Qantas Contact Centres
Phone: +822 777 6874
qantas-kr@holidaytours.net
Monday to Friday
0900 - 1800
Qantas Frequent Flyer
Phone:  13 11 31 option 2, Frequent Flyer service centre
qantas-kr@holidaytours.net
Monday to Friday
0900 - 1800
Qantas Specific Needs
Phone: +822 777 6874
qantas-kr@holidaytours.net
Monday to Friday
0900 - 1800
Flight Status
Phone: +822 777 6874
qantas-kr@holidaytours.net
Monday to Friday
0900 - 1800
Qantas Audit Queries
Phone: +822 777 6874
qantas-kr@holidaytours.net
Monday to Friday
0900 - 1800
Qantas Refunds
Phone: +822 777 6874
qantas-kr@holidaytours.net
Monday to Friday
0900 - 1800
Customer Care
Submit a Customer Care Form on behalf of your customer
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South Korea
anchor-section-url
South Korea
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Taiwan

Yes
No
Not applicable
Qantas Department
Contact
Operating Hours
Qantas Agency Connect
Phone: +886 2 2509 2000
qantastaiwan@holidaytours.net
Monday to Friday
0900 - 1230; 1330 - 1730
Qantas Group Travel
Email: taiwan@qantasgrouptravel.com
Phone: 886-2-2509 2000
Monday to Friday
0900 - 1230; 1330 - 1730
Qantas Contact Centres
Phone: +886 2 2509 2000
qantastaiwan@holidaytours.net
Monday to Friday
0900 - 1230; 1330 - 1730
Qantas Frequent Flyer
Phone: +61 2 9433 2329
Monday to Friday
0900 - 1230; 1330 - 1730
Qantas Specific Needs
Phone: +886 2 2509 2000
qantastaiwan@holidaytours.net
Monday to Friday
0900 - 1230; 1330 - 1730
Flight Status
Phone: +886 2 2509 2000
qantastaiwan@holidaytours.net
Monday to Friday
0900 - 1230; 1330 - 1730
Qantas Audit Queries
Phone: +886 2 2509 5111
qantastaiwan@holidaytours.net
Monday to Friday
0900 - 1230; 1330 - 1730
Qantas Refunds
Phone: +886 2 2509 5111
qantastaiwan@holidaytours.net
Monday to Friday
0900 - 1230; 1330 - 1730
Customer Care
Submit a Customer Care Form on behalf of your customer
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Taiwan
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Taiwan
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true

Thailand

Yes
No
Not applicable
Qantas Department
Contact
Operating Hours
Qantas Agency Connect
Phone: +662 632 6611-14
qantas-bkk@holidaytours.net
Monday to Friday
0830 - 1700
Qantas Group Travel
Phone: +66 2 632-6614
thailand@qantasgrouptravel.com
Monday to Friday
0830 - 1700
Qantas Contact Centres
Phone: +662 632 6611-14
qantas-bkk@holidaytours.net
Monday to Friday
0830 - 1700
Qantas Frequent Flyer
Phone: +001 800 611 2867 or +66 12 8222 2417
qantas-bkk@holidaytours.net
Qantas Specific Needs
Phone: +662 632 6611-14
Monday to Friday
0830 - 1700
Flight Status
Phone: +662 632 6611-14
Monday to Friday
0830 - 1700
Qantas Audit Queries
Phone: +662 632 6611-14
Monday to Friday
0830 - 1700
Qantas Refunds
Phone: +662 632 6611-14
qantas-bkk@holidaytours.net
Monday to Friday
0830 - 1700
Customer Care
Submit a Customer Care Form on behalf of your customer
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Thailand
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Thailand
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true

Vietnam

Yes
No
Not applicable
Qantas Department
Contact
Operating Hours
Qantas Contact Centres
Phone: +61 131313 or +612 8222 2439
Qantas Frequent Flyer
Phone: +612 9433 2329
Customer Care
Submit a Customer Care Form on behalf of your customer
N/A
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Vietnam
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Vietnam
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India

Yes
No
Not applicable
Qantas Agency Connect

0008000504561

After hours support for imminent travel only
+61 2 9123 6000

Monday to Friday
0930 - 1730
Qantas Group Travel

0008000504561

india@qantasgrouptravel.com

Monday to Friday
0930 - 1730
Qantas Contact Centres
+61 2 9123 6000
Available 24/7
Qantas Frequent Flyer
For profile resets, call +61 2 94332329

Monday to Friday
0900 - 1730

Monday - Friday
0700 - 1900 AEST

Accessibility, Medical and other Inclusion Requests
Accessibility, Medical and other Inclusion Requests online form
Flight Status
View flight status online
Qantas Audit Queries
reservations.india@qantas.com.au
Qantas Refunds
reservations.india@qantas.com.au
Monday to Friday
0900 - 1730
Customer Care
Submit a Customer Care Form on behalf of your customer
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India
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india
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true

Sri Lanka

Yes
No
Not applicable
Qantas Agency Connect
+94 112 168 168

Mon - Fri 0830hrs to 1700hrs

Sat 0900hrs-1300hrs

Qantas Group Travel
+94 112 168 168

Mon - Fri 0830hrs to 1700hrs

Sat 0900hrs-1300hrs

Qantas Contact Centres
+94 112 168 168
Qantas Frequent Flyer
Special Handling
+94 112 168 168

Mon - Fri 0830hrs to 1700hrs

Sat 0900hrs-1300hrs

Flight Status
+94 112 168 168

Mon - Fri 0830hrs to 1700hrs

Sat 0900hrs-1300hrs

Qantas Audit Queries
Qantas
Qantas Refunds
+94 112 168 168

Mon - Fri 0830hrs to 1700hrs

Sat 0900hrs-1300hrs

Customer Care
Submit a Customer Care Form on behalf of your customer
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Sri Lanka
anchor-section-url
sri-lanka
show-back-to-link
true