Commercial Policy for customers impacted by change in minimum connect time from Lord Howe Island and flight number changes or schedule changes

1. For flight number changes only:

• Rebooking is not required.
• Reissue ticket with authority provided under Ticket Reissue Conditions.

2. For schedule changes:

• Rebook in accordance with Schedule Change Policy.

3. For MCT changes:

• Rebook itinerary to enable new MCT to be met by changing the Qantas operated connecting sector or the QF code operated by SmartLynx Australia sector between LDH/SYD
• Bookings must be made on the same day with same origin and destination as original booking.
• If the same day booking is not available, then customers may be rebooked +/- 1 day from original departure date or on the next available connecting flight.
• If the same booking class is not available, the lowest booking class within the same cabin may be booked.

• Reissue with authority 412248 in endorsement box
• Change fee does not apply
• Additional fare/taxes do not apply.
• All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.

Qantas NDC Call Out

Where the flight has been affected, the agent should reshop and select an alternative flight using waiver code 412248 and waiver type 'AdcolChangeFee'. The Qantas NDC commercial policy workflow will automatically waiver the additional fare/taxes and change fee or the change fee only.

Please contact your Technology Partner if further assistance is required.

• Retain the value of the ticket in credit.
• New travel dates must be within ticket validity.

• Reissue with authority 412248 in endorsement box
• Change fee does not apply
• Additional fare/taxes do apply.
• If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
• Credit not permitted for Groups

Qantas NDC Call Out

Where a ticket has been held in credit due to a commercial policy, you must create a new NDC booking then add the waiver code 412248 and waiver type 'Change Fee'. The commercial waiver workflow will automatically waive the change fee

• If the above alternative options are not suitable, customers are entitled to a refund.
• Customers who have commenced their journey are entitled to a refund of the impacted sector/s.

• Refund Applications can be submitted via GDS or BSPlink or ARC with reference to the Authority number 412248 to waive any refund fees
• Refund fee does not apply
• To request a refund, return the ticket to the original point of purchase

Qantas NDC Call Out

To apply for a refund, you must cancel the Qantas NDC booking and retain the ticket. Refund applications must be submitted as a manual refund request via BSPlink or ARC with reference to the authority provided in the commercial policy to waive any applicable fees.

Please contact your Technology Partner if further assistance is required.