Commercial and reward bookings policy for customers impacted on Qantas codeshare flights operated by Indigo
Options for customers holding a Qantas (081) issued ticket:
Customer options:
- Qantas codeshare (operated by IndiGo) flights with NO or HX status only
- Rebook to another Qantas Airways codeshare flight operated by IndiGo (6E) with the same origin and destination as the original booking.
- If the same booking class is not available, the lowest booking class within the same cabin maybe booked.
- If the Qantas codeshare flight is not available on the same date, rebook customer +/-1 day of original date
- Reissue with authority 699062 in endorsement box
- Change fee does not apply
- Additional fare/taxes do not apply.
- All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.
Qantas NDC Call Out
Where the flight has been affected, the agent should reshop and select an alternative flight using waiver code 699062 and waiver type 'Additional Fare/Tax/Change Fee'. The Qantas NDC commercial waiver workflow will automatically waive the additional fare, taxes and change fee.
Please contact your Technology Partner if further assistance is required.
Qantas NDC Call Out
Where the flight has been affected, the agent should reshop and select an alternative flight using waiver code 699062 and waiver type 'Additional Fare/Tax/Change Fee'. The Qantas NDC commercial waiver workflow will automatically waive the additional fare, taxes and change fee.
Please contact your Technology Partner if further assistance is required.
Commercial Policy Conditions
- Flights no longer required must be cancelled prior to scheduled departure.
- All Qantas flight changes need to be actioned (reissued or revalidated) prior to travel
- Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
- All other rules and conditions of the ticket remain unchanged.
- Once a ticket has been reissued using this authority, subsequent changes are subject to fare rules and conditions (unless covered by this or another commercial policy).
For customers with unticketed bookings:
For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.
For customers with a Qantas Points Plus Pay bookings:
Qantas Points Plus Pay Bookings are entitled to the same options and conditions as listed above.
For customers on Frequent Flyer Classic Reward Tickets:
Qantas Classic Flight Reward tickets cannot be retained in credit. They can be changed or refunded. This must be done via Contact Centres.