Commercial Policy for customers impacted by the reduction of Skytrans services to Lord Howe Island.

• Rebook +/-14 days from original departure date to a Qantas marketed flight including rebooking the unaffected inbound or outbound flight so the overall trip duration remains the same, or reduced
• If the same booking class is not available, the lowest booking class

• Reissue with authority 484751 in endorsement box
• Change fee does not apply
• Additional fare/taxes do not apply

Qantas NDC Call Out

Where the flight has been affected, the agent should reshop and select an alternative flight using waiver code 484751 and waiver type 'AdcolChangeFee'.

The Qantas NDC commercial policy workflow will automatically waiver the additional fare/taxes and change fee or the change fee only.

Please contact your Technology Partner if further assistance is required.

• Retain the value of the ticket in credit.
• New travel dates must be within ticket validity.

• Reissue with authority 484751 in endorsement box.
• Change fee does not apply.
• Additional fare/taxes do apply.
• If the new fare is of a higher value than the existing ticketed fare, the fare difference is payable by the customer. Applicable ticket surcharges, fees and taxes may apply.
• Credit option not permitted for Group bookings.

Qantas NDC Call Out

Where a ticket has been held in credit due to a commercial policy, you must create a new NDC booking then add the waiver code 484751 and waiver type 'Change Fee’. The commercial waiver workflow will automatically waive the change fee.

• If the above alternative options are not suitable, customers are entitled to a refund.
• Customers who have commenced their journey are entitled to a refund of the impacted sector/s.

• Refund Applications can be submitted via GDS or BSPlink or ARC with reference to the Authority number 484751 to waive any refund fees
• Refund fee does not apply
• To request a refund, return the ticket to the original point of purchase

Qantas NDC Call Out

To apply for a refund, you must cancel the Qantas NDC booking and retain the ticket. Refund applications must be submitted as a manual refund request via BSPlink or ARC with reference to the authority provided in the commercial policy to waive any applicable fees.