Information on Tropical Cyclone Alfred off the coast of Queensland
UPDATE AS AT 2:50PM AEDT 10 MARCH 2025
We would like to thank all our agency partners for their patience and understanding over the past week as we've managed significant disruption and prioritised the safety of our customers and employees.
As our operations return to normal, we are still experiencing some disruption in respect of catering and infrastructure availability. We continue to work closely with the state and federal government and the relevant local airport authorities.
We're offering additional flexibility for customers through our commercial policy for customers who have booked impacted flights on/before 7 March 2025.
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Where possible, Qantas will automatically revalidate or reissue the affected coupon/s whenever a disruption occurs. You will need to contact Qantas on + 44 0800 964 432 for assistance if the reaccommodated flights are unacceptable and Qantas has reissued the affected coupons.
UPDATE AS AT 1:40PM AEDT 9 MARCH 2025
Qantas and Jetstar have resumed operations to Brisbane, Gold Coast, Sunshine Coast and Ballina.
Our teams are working to help customers travel in and out of Southeast Queensland and Northern NSW as safely and as quickly as possible and continue to work closely with the state and federal government and the relevant local airport authorities.
The commercial policy remains in place for you to use to support your impacted customers, please use this in the first instance.
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We're closely monitoring Tropical Cyclone Alfred off the coast of South-East Queensland and are working alongside airport authorities, air traffic control and airport services providers to ensure any impact to schedules are clearly communicated to customers and our people.
The safety of our customers and people is our main priority and we're working to assess when flights can safely resume.
For impacted flights, our dedicated resolutions team is looking at alternative flight options for customers and will send updated booking details. Customers can also check their flight details through the Qantas App or via Manage booking online.
We are managing a high volume of calls and thank you for your patience. The commercial policy remains in place for you to use to support your impacted customers, please use this in the first instance.
UPDATE AS AT 9.45AM AEDT 7 MARCH 2025
There will be cancellations and schedule changes including:
- Brisbane (BNE), Gold Coast (OOL) and Ballina (BNK) flights are suspended until at least Sunday morning local time.
- Sunshine Coast (MCY), Coffs Harbour (CFS) and Hervey Bay (HVB) flights continue to operate. We'll continue to review and make schedule changes as required.
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UPDATE AS AT 2:00PM AEDT 6 MARCH 2025
- Brisbane (BNE) – Qantas and Jetstar flights will be suspended from mid-afternoon Thursday, with international operations suspended until at least midday Saturday local time and domestic operations suspended until at least Sunday morning local time.
- Gold Coast (OOL) – Qantas and Jetstar operations are currently suspended, with domestic operations suspended until at least Sunday morning local time and Jetstar international operations suspended until at least midday Saturday local time.
- Ballina (BNK) – Qantas and Jetstar operations are currently suspended until at least Sunday morning local time.
- Coffs Harbour (CFS) – Qantas flights are expected to resume on Friday
- At this time, flights to and from Sunshine Coast (MCY) and Hervey Bay (HVB) continue to operate.
We'll continue to review and make changes as required.
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UPDATE AS AT 9.50AM AEDT 6 MARCH 2025
Qantas continues to closely monitor the cyclone, and we are contacting customers directly with any changes to their flights using the number provided in the booking.
The safety of our customers and people remains our main priority.
Customers are advised to reach out to their travel agents or regularly check the Qantas app, Qantas.com and Jetstar.com, and their email and SMS channels, as we will update them directly.
As at 9:50 AM AEDT:
- Brisbane (BNE) – Qantas flights will be suspended from mid-afternoon and Jetstar from midday local time until midday Friday (at least)
- Gold Coast (OOL) – Qantas operations currently suspended until 1.00pm Friday and Jetstar operations currently suspended until 3.00pm local time Friday (at least)
- Coffs Harbour (CFS) – Qantas operations currently suspended until midnight local time Thursday
- Ballina (BNK) – Qantas and Jetstar operations currently suspended until midnight local time Thursday
- At this time, flights to and from Sunshine Coast (MCY) and Hervey Bay (HBV) continue as scheduled. We'll continue to review and make changes as required.
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We're closely monitoring Tropical Cyclone Alfred off the coast of Queensland. If your customer's flight is impacted, we'll notify them by SMS using the number provided in the booking.
We're offering additional flexibility to customers who have booked flights to or from Ballina, Brisbane, Bundaberg, Coffs Harbour, Gold Coast, Hervey Bay, Lord Howe Island and Maroochydore.
To support affected customers, please refer to the commercial policy here.