Commercial policy for customers impacted by Tropical Storm Jangmi, Typhon No.6, impacting flights to/from Japan
Last updated: 3 June 2026, 8.00pm | 2 June 2026, 5:00pm
Options for customers holding a Qantas (081) issued ticket:
Customer options:
- Rebook to another Qantas Airways operated flight with new travel date on/before 11 June 2026.
- If the same booking class is not available, the lowest booking class within the same cabin may be booked.
- Where a cabin is no longer available, customers can be accommodated / rebooked on the next available Qantas operated or codeshare flight in a lower cabin and offered a partial refund if applicable.
- Reissue with authority 484755 in endorsement box
- Change fee does not apply
- Additional fare/taxes do not apply.
- All details of the original ticket including fare basis and fare calculation to be shown on the new ticket.
Qantas NDC Call Out
Where the flight has been affected, the agent should reshop and select an alternative flight using waiver code 484755 and waiver type 'AdcolChangeFee'.
The Qantas NDC commercial policy workflow will automatically waiver the additional fare/taxes and change fee or the change fee only.
Please contact your Technology Partner if further assistance is required.
- Retain the value of the ticket in credit.
- New travel dates must be within ticket validity.
- Reissue with authority 484755 in endorsement box
- Change fee does not apply
- Additional fare/taxes do apply.
- Credit option not permitted for Group bookings.
Qantas NDC Call Out
Where a ticket has been held in credit due to a commercial policy, you must create a new NDC booking then add the waiver code 484755 and waiver type 'Change Fee’. The commercial waiver workflow will automatically waive the change fee
- If the above alternative options are not suitable, customers are entitled to a refund.
- Customers who have commenced their journey are entitled to a refund of the impacted sector/s.
- Refund Applications can be submitted via GDS or BSPlink or ARC with reference to the Authority number 484755 to waive any refund fees
- Refund fee does not apply
- To request a refund, return the ticket to the original point of purchase
Qantas NDC Call Out
To apply for a refund, you must cancel the Qantas NDC booking and retain the ticket. Refund applications must be submitted as a manual refund request via BSPlink or ARC with reference to the authority provided in the commercial policy to waive any applicable fees.
Please contact your Technology Partner if further assistance is required.