A new era of distribution has landed

The next era of distribution has landed with Qantas’ New Distribution Capability (NDC), transforming the way you shop, book and serviced Qantas content.

From 1 July, our new indirect distribution model went live with several ways to access Qantas content. The new model reflects our ongoing investment to transform the retailing and servicing capabilities available to our agency partners and meet the evolving needs of our mutual customers.

Benefits of booking Qantas NDC

The new distribution platform enhances three key areas: shopping, servicing, and tailored offers. Each empowers you with tools to enhance customer experiences and deliver greater value.

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Smoother servicing for an improved customer experience

Qantas NDC makes it easier than ever to support your customers, with faster and more efficient servicing. New automation helps reduce the risk of ADMs, including automated changes, refund calculations and processing, not available in EDIFACT.

We’ve also introduced exciting new support tools and features to make Qantas NDC servicing smoother, more transparent, and easier to access, including our new Live Assist chat feature.

Explore new support tools

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Simplifying schedule changes and disruptions

Qantas NDC makes it easier for you to manage schedule changes by removing the manual ticketing steps required in EDIFACT. With new automation, including automated change and refund management, there is a reduced risk of ADMs, and you can provide faster and more accurate support, for a more seamless experience for your customers. Check with your technology partner to see if these features are switched on for your agency.

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Unlock personalised real-time offers

Qantas' NDC provides you with the tools to create more personalised trips, which customers have come to want and expect, compared to traditional booking systems.

By including your customers' details in your shopping, you can unlock special offers like bonus Qantas Frequent Flyer Points or Status Credits offers, as well as companion fares, upgraded seat and fare options.

Explore the unique offers available

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Lock in your fare with the 5-day Price Guarantee

The Price Guarantee Ticketing Time Limit (PGTTL) secures your Qantas NDC booking prices, including taxes and surcharges, for up to 5 days to give your customers peace of mind. This capability provides you and our shared customers with the flexibility to finalise other travel details, like accommodation, without the risk of price changes.

Find out more

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Interline carriers now available

Qantas NDC now supports a growing list of interline partners, giving you and your customers access to a wider choice of destinations and flight options when you shop and book Qantas NDC content.

Talk to your technology partner to confirm interline partners are available.

View our interline partners

Extended support hours throughout July

To provide greater support for you during the transition to Qantas NDC, Qantas Agency Connect will be offering extended support hours throughout the month of July. From 1–31 July, our team will be available daily from 7:00am to 7:00pm (AEST).

Outside of Qantas Agency Connect hours, our trained global Qantas teams are available 24/7 to support imminent travel within 72 hours of departure, ensuring your customers always reach their destination smoothly. For service requests, policy updates, and helpful resources, the Qantas Agency Connect website remains available 24/7.

Switch on to Qantas NDC and get more of what matters

We're teaming up with our certified technology partners to take Qantas NDC even further unlocking more features, more value, and more opportunity for agents and customers alike.

Get connected with your technology partner and begin your Qantas NDC journey today.

Discover how agents are unlocking the power of Qantas NDC

Hear from real agents as they share how they're using NDC to unlock more benefits and deliver greater value to their customers.

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Goldman Group

"With access to the broadest range of Qantas fares and content, we're able to deliver more value to our clients and truly stand out."

David Goldman
Goldman Group
Joint Managing Director

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JC Travel Professionals

"Qantas NDC helps us deliver what matters most choice, speed, and value while personalising travel the way today's travellers expect."

Shady Mikhael
JC Travel Professionals
General Manager

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Locale Travel

"As a TMC working with SME businesses across Australia, Qantas NDC is key to meeting their Best Fare of the Day (BFOD) policy requirements."

Meg Dolan
Locale Travel
Commercial and Finance Manager